Service Product Leader 

Shoham         ·       Full time

Location: Shoham, Israel

Reports to: Global Service Manager

Summary of Position:

The service product leader is a Tier 3 expert engineer, who is responsible for the following main processes:

• Customer support and delivery.
• Leading the process of product service life-cycle from design to field proliferation, sustain and legacy products support.

Key Responsibilities:

• Provide Tier 3 level support backup and provide technical support to the field service engineers as well as local and global customers.
• Manage customer calls, complaints and escalations.
• Lead customer failure analysis investigations.
• Lead design for serviceability and customer needs – service inputs in design forums.
• Support global product installations.
• Support customer maintenance activities.
• Lead new product transfer to service (TTS) and service readiness (documentation and training programs).
• Manage product life-cycle and quality: FCOs, OBRs, FAs, RMA, complaints.
• Support service business growth.

Skills and Requirements:

• Practical Eng. / Engineer in fields of Electronics / Mechanics / Mechatronics.
• Proven experience in multi-disciplinary systems integration / maintenance as Tier 3 support – (3-5 years in a known company / IDF).
• Experience in a medical imaging company — an advantage.
• Field experience — a must.
• RF and MRI system knowledge and experience — an advantage.
• Experience with Office, Excel, CRM S/W, Priority, Salesforce, other — an advantage.
• High level English – written and spoken — a must.
• Ability and willingness to travel extensively when required — a must.
• Driving license.

Personal Profile:

• Ability to work independently as product leader.
• Ability to work and collaborate in multi-disciplinary environments, including electronics, software, RF and mechanics.
• Good mechanical skills.
• Excellent inter-personal and team relationship communication skills.

To be considered for this position, please email your resume to: HR@aspectimaging.com. 

Please click here to apply.