Incident Manager

Security        ·       Remote, United States       ·       Full time

Our Company:

At Cerebral, we’re on a mission to improve access to long-term, high-quality mental health care for all. We believe that everyone everywhere deserves to get the care they need. And how are we doing this? By making care convenient and accessible and tackling the stigma that surrounds mental illness.

Since launching in January 2020, we have gone from a team of 5 to over 4,000 team members across the United States and in the United Kingdom working hand-in-hand to transform access to high-quality mental health care at scale. Our team will not stop building, growing, and iterating until everyone, everywhere can access high-quality mental health care without the high cost, long wait times, and stigma. 

We are the fastest mental health company ever to achieve unicorn status, having raised over $462 million and achieving a valuation of $4.8 billion in under two years. Cerebral’s investors include SoftBank Venture Fund 2, Silver Lake, Access Industries, Bill Ackman, Chris Burch, WestCap, and Oak HC/FT.

It is just the beginning for Cerebral, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

The Role:

Who we are looking for and what the summary of the role is

Who you are:

• 2-3 years experience supporting enterprise cloud infrastructure
• 3-5 years of demonstrated experience in areas such as incident response, problem management, systems security, network, and/or application security
• Natural problem solver with the ability to handle complex situations and multiple responsibilities simultaneously
• Ability to break down and understand complex incidents and impacts.
• Organized self-starter who is detail oriented and uses experience to achieve actionable results through others
• Ability to facilitate effective meetings and drive decisions while managing conflict and difficult situations as they occur
• Ability to remain composed, methodical, and think fast in a high-pressure environment while synthesizing new information. rapidly to technical and non-technical audiences.
• Ability to build rapport, as well as strong and sustainable relationships at all levels of the organization
• Ability to drive strategic direction and translate high-level direction and goals into specific plans and actions.
• You’re curious, love to learn and to dig into new technologies, and can pick them up quickly
• You demonstrate strong technical architecture and platform engineering skills along with the ability to switch between technology paradigms
• You’re a go-getter and seek ownership of projects with the demonstrated ability to deliver results
• You love working with some of the best world-class engineers, product managers, and architects
• You strive to excel, innovate and take pride in your work

How your skills and passion will come to life at Cerebral:

• Facilitate incident mitigation, recovery, and resolution for high risk incidents
• Serve as a champion of the incident management program to ensure processes and policies are being followed and by providing best practices and guidance
• Conduct Root Cause Analysis on high risk incidents to identify underlying issues that caused the incident(s)
• Maintain oversight of issues through closure to ensure they are appropriately  remediated. Escalate/raise concerns to issue owner, managers, and other key contacts, as needed.
• Identify incident and data trends (including gaps and inaccuracies) through the normal course of incident management.

Who we are (our company values):

• Client-first focus – Relentless focus on improving client experience & the quality of care
• Results and data-driven – Reach goals by making data-led decisions with measurable results
• Ownership – Accountable for hitting our goals & delivering on commitments
• High velocity – Strong bias for action, enabling us to quickly adapt & win in a fast-changing market
• Mission-driven experimentation – Iteratively experiment with new ideas, products, & services to help advance our mission
• Lead with empathy – Demonstrate the same level of compassion for one another as we show for our clients
• Deep, hands-on leadership – Leaders stay connected to the details of their operations & believe no task is beneath them

What we offer: 

• Mission-driven impact:
  • Shape the future of the #1 largest and fastest growing online mental health care company in the world
  • Build a platform that is improving the lives and well-being of hundreds of thousands of people (and counting)
  • Join a community of high achievers who have a passion for promoting mental health
• Path to develop & grow:
  • Bi-annual performance reviews & opportunities for promotions – as Cerebral grows, so should you. We build your goals together and forge a career path that is right for you
• Remote-first model: Work virtually from anywhere in the US
• Competitive compensation & benefits:
  • Total compensation includes equity/stock options
  • Medical, Dental, Vision, Life Insurance, and 401k provided to all employees
  • Unlimited PTO – we encourage taking the time you need to relax and recharge
  • Top-tier wellness benefits and perks, including bi-quarterly mental health days (8 per year), No-Meeting-Wednesdays, holistic monthly wellness stipend, and access to on-demand health & wellness content
    • $200 WFH reimbursement
• Culture & connectivity:
  • Virtual social events (e.g., happy hours) enable us to build a sense of community and connect on a more personal level
  • Monthly peer-to-peer recognition allowance via Bonusly allows team members to reward one another for values-aligned contributions
  • Optional in-person company retreats provide an opportunity to augment team-building and celebrate our successes together

Cerebral is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

Please click here to apply.