Product Manager, Patient Experience & Retention

Product & Strategy/Product Management        ·       Remote, United States       ·       Full time

Our Company:

At Cerebral, we’re on a mission to improve access to long-term, high-quality mental health care for all. We believe that everyone everywhere deserves to get the care they need. And how are we doing this? By making care convenient and accessible and tackling the stigma that surrounds mental illness.

Since launching in January 2020, we have gone from a team of 5 to over 4,000 team members across the United States and in the United Kingdom working hand-in-hand to transform access to high-quality mental health care at scale. Our team will not stop building, growing, and iterating until everyone, everywhere can access high-quality mental health care without the high cost, long wait times, and stigma. 

We are the fastest mental health company ever to achieve unicorn status, having raised over $462 million and achieving a valuation of $4.8 billion in under two years. Cerebral’s investors include SoftBank Venture Fund 2, Silver Lake, Access Industries, Bill Ackman, Chris Burch, WestCap, and Oak HC/FT.

It is just the beginning for Cerebral, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

The Role:

• Start new horizontal expansion business opportunities by expanding Cerebral’s product portfolio to include new products and conditions while improving the lives of millions of people by bringing a 360 degree approach to treating mental health
• Build beautiful products that change the lives of patients and providers by improving the access and outcome of mental healthcare 
• Utilize a combination of metrics, interviews, stakeholder strategy, and market data to inform the product roadmap
• Own the end to end strategy and feature development while partnering with engineering for telehealth visit and communications user experiences for both patients and providers to deliver a best-in-class experience
• Demonstrate a mix of intelligence, integrity, domain knowledge, verbal agility, and diplomacy which allows you to rapidly earn the trust of the organization
• Own the delivery of OKRs, define KPIs and their drivers, while meeting SLAs
• Inspire, champion, and coach as the need arises

Who you are:

• Passionate about improving the access and outcomes of mental healthcare
• Strategic thinker with a pulse on the market
• Visionary 
• Utilize data to inform both tactical and strategic decisions
• Adept at prioritizing value and shipping complex products requiring coordination across multiple teams
• Love working with some of the best world-class engineers, product managers, and architects
• Strive to excel, innovate and take pride in your work
• Work well with other leaders

How your skills and passion will come to life at Cerebral:

• Experienced with high-quality designed consumer-based applications geared towards high retention using a metric-driven approach including A/B testing 
• Capable of growing and building teams starting from zero to deliver product and business value quickly
• Ability to produce convincing stories and pitches to gain buy-in from business leaders and strategic partners
• Capable of building product roadmaps using an analytical approach such as NPV and COD
• Effective at marketing solutions to success with an eye on key adoption metrics and outcomes
• Empowers patients, providers, and business partners by implementing a constant feedback framework to power new product initiatives
• Think big picture to re-look at decisions that no longer make sense or double down on the ones that do
• Manage and partner with engineering and design in different timezones using asynchronous decision making

Who we are (our company values):

• Client-first focus – Relentless focus on improving client experience & the quality of care
• Results and data-driven – Reach goals by making data-led decisions with measurable results
• Ownership – Accountable for hitting our goals & delivering on commitments
• High velocity – Strong bias for action, enabling us to quickly adapt & win in a fast-changing market
• Mission-driven experimentation – Iteratively experiment with new ideas, products, & services to help advance our mission
• Lead with empathy – Demonstrate the same level of compassion for one another as we show for our clients
• Deep, hands-on leadership – Leaders stay connected to the details of their operations & believe no task is beneath them

What we offer: 

• Mission-driven impact:
  • Shape the future of the #1 largest and fastest growing online mental health care company in the world
  • Build a platform that is improving the lives and well-being of hundreds of thousands of people (and counting)
  • Join a community of high achievers who have a passion for promoting mental health
• Path to develop & grow:
  • Bi-annual performance reviews & opportunities for promotions – as Cerebral grows, so should you. We build your goals together and forge a career path that is right for you
• Remote-first model: Work virtually from anywhere in the US
• Competitive compensation & benefits:
  • Total compensation includes equity/stock options
  • Medical, Dental, Vision, Life Insurance, and 401k provided to all employees
  • Unlimited PTO – we encourage taking the time you need to relax and recharge
  • Top-tier wellness benefits and perks, including bi-quarterly mental health days (8 per year), No-Meeting-Wednesdays, holistic monthly wellness stipend, and access to on-demand health & wellness content
    • $200 WFH reimbursement
• Culture & connectivity:
  • Virtual social events (e.g., happy hours) enable us to build a sense of community and connect on a more personal level
  • Monthly peer-to-peer recognition allowance via Bonusly allows team members to reward one another for values-aligned contributions
  • Optional in-person company retreats provide an opportunity to augment team-building and celebrate our successes together

Cerebral is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

Please click here to apply.