Senior Product Manager, Customer Support Platform

Product Development /Product Management        ·       Boston, San Francisco, or Remote       ·       Full time

Pear Therapeutics: 

Pear Therapeutics is the leader in prescription digital therapeutics. We aim to redefine medicine by discovering, developing, and delivering clinically validated software-based therapeutics to provide better outcomes for patients, smarter engagement and tracking tools for clinicians, and cost-effective solutions for payers. Pear has a pipeline of products and product candidates across therapeutic areas, including severe psychiatric and neurological conditions. Our lead product, reSET®, for the treatment of Substance Use Disorder, was the first prescription digital therapeutic to receive marketing authorization from the FDA to treat disease. Pear’s second product, reSET-O®, for the treatment of Opioid Use Disorder, received marketing authorization from the FDA in December 2018. Pear’s third PDT, SomrystTM, is the first FDA-authorized prescription digital therapeutic (PDT) for patients with chronic insomnia and the first product submitted through FDA’s traditional 510(k) pathway while simultaneously reviewed through FDA’s Software Precertification Pilot Program. For more information, visit us at www.peartherapeutics.com.

Position Summary:

Pear’s Product team is passionate about crafting effective and engaging products that positively impact patients’ lives and the clinicians that support them. We’re a close-knit, diverse, and inquisitive group that is constantly leveraging research and data, agile methodology, and clinical evidence to drive strategy and optimize the process of creating user-centered experiences in a regulated space. We approach all of our users with compassion and empathy in order to build products to best serve their needs.

Pear is looking for a Senior Product Manager to collaborate extensively with Engineering, Clinical, Marketing, Service, Design, Regulatory, Quality, and Operations to develop and execute a strategy to evolve our CRM platform to meet the needs of our products and users. This strategy will take into account Salesforce, a web portal, and multiple backend integrations in a Virtual Care world.

The ideal candidate loves the big picture but also has a penchant for detail. You’re a master of your craft yet learn new things every day. Curious by nature, you poke at problems from every angle in search of the best approach. You’re comfortable with ambiguity and rapid change, keeping your cool and good humor even when under pressure. A natural diplomat, you have a high EQ and a knack for motivating teams. You are equally comfortable creating a strategic vision and diving into the day-to-day tactics to deliver.

Responsibilities:

• Work with cross-functional teams and stakeholders to develop a product vision and roadmap to evolve the existing service operations tools to meet the needs of our rapidly growing business.
• Leverage research, data, and other streams of feedback to articulate what a winning product looks like and rally a talented product development team to build it
• Facilitate clear discussions of complex ideas and interdependencies, clarifying the problem space and breaking down into actionable parts
• Scope and prioritize the product’s roadmap, regularly communicating status to stakeholders
• Write clean and accurate stories; manage the backlog to ensure the engineering team has the right work at the right time
• Drive and improve product development processes in collaboration with our Regulatory team to support our Quality Management System
• Own each release end-to-end, ensuring product quality and timely delivery  
• Work closely with Eng to support existing product backlog

Minimum Requirements:

• 5+ years of experience working as a Product Manager in an Agile environment, including Salesforce, web, and backend integrations
• A knack for quickly distilling complex information into potential solutions and effectively communicating to diverse stakeholders including executive leadership
• Proven ability to collaborate with diverse teams and track multiple streams of information in a dynamic, technical, rapid growth environment
• Demonstrated experience leading a cross-functional Agile team through the daily roadblocks to deliver high-quality features on-time
• Track record of leveraging user research and data science to drive informed product decisions
• Career history illustrates your ability to come quickly up to speed on new, diverse domains

Desired characteristics:

• Experience with healthcare digital products
• Experience integrating with CRMs, particularly Salesforce
• Experience building tooling for Customer Service and/or Operations teams
• Experience with service design concepts and language

You must be fully vaccinated against COVID-19 prior to your start date and must remain fully vaccinated throughout employment, including receipt of booster doses as recommended by federal, state, and/or local health authorities unless an accommodation is granted for infection-acquired immunity, medical or religious reasons in accordance with applicable law.

Equal Employment Opportunity

Pear Therapeutics is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion or religious creed, ancestry, age, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity or gender expression, national origin, genetic information, qualified physical or mental disability or handicap, medical condition, qualified military or veteran status, or any other basis protected by applicable law. Pear Therapeutics also follows all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absences, compensation and training.

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