SVP, Operations

Business Operations        ·       Remote (United States)       ·       Full time

Our Company:

At Cerebral, we’re on a mission to improve access to long-term, high-quality mental health care for all. We believe that everyone everywhere deserves to get the care they need. And how are we doing this? By making care convenient and accessible and tackling the stigma that surrounds mental illness.

Since launching in January 2020, we have gone from a team of 5 to over 3,000 team members across the United States and in the United Kingdom working hand-in-hand to transform access to high-quality mental health care at scale. Our team will not stop building, growing, and iterating until everyone, everywhere can access high-quality mental health care without the high cost, long wait times, and stigma. 

We are the fastest mental health company ever to achieve unicorn status, having raised over $462 million and achieving a valuation of $4.8 billion in under two years. Cerebral’s investors include SoftBank Venture Fund 2, Silver Lake, Access Industries, Bill Ackman, Chris Burch, WestCap, and Oak HC/FT.

It is just the beginning for Cerebral, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

The Role:

As Senior Vice President of Operations, you will play a significant role in the development and implementation of long-term operational strategies, efficient processes, and cost-effective systems to meet current and future needs. With strong lieutenants at the helm of each department ensuring day-to-day operations run smoothly, your role will focus on ensuring high-quality clinical outcomes, sufficient capacity/utilization across all specialties, and a cost-effective system that supports rapid scaling. 

This position reports to Cerebral’s President, Jess Muse.

Who you are:

• 10+ years of operating experience within a high growth marketplace
• At least 2 years of experience in a healthcare/health tech organization working in an operational capacity
• Experience in consulting, ideally within one of the big 3 management firms.
• Holds a bachelor’s degree, MBA strongly preferred
• Leadership experience overseeing a network of over 1,000 indirect reports
• Expertise working cross-functionally with multiple departments, including but not limited to People/Recruiting, Onboarding, Training/L&D, Growth/Marketing, Commercial, and Finance
• Deep expertise in utilizing data for both reporting and interpreting insights to make key business decisions
• Excellent communicator, confirming key messages cascade across the organization to all levels and translating complicated analysis into compelling narratives seamlessly between 30,000 and 3-foot perspectives
• Deep understanding of key performance metrics, such as quality and outcomes, clinician/employee experience and retention, client wait times, and operational leverage and cost-effectiveness within COO’s departments
• Strong executional focus to achieve or exceed planned objectives
• Able to set priorities while remaining flexible in an ever-changing environment
• Aligns and lives the company culture and values 

How your skills and passion will come to life at Cerebral:

• Lead a team of 5-6 direct reports with an impact on thousands of employees
• Provide strategic oversight and growth strategies in alignment with the CEO and President to steer the company to the next chapter of growth
• Lead the assessment, plan development, and execution of full-scale operations and clinician/employee support strategy; formulate and implement a strategic plan that will drive growth and retention in all company verticals
• Work cross-functionally to ensure operations teams have the right tools to meet or exceed their targets
• Collaborate with executive leadership to develop annual business plans for inclusion in the company’s overall business plan, and provide long-term business growth and expansion forecasting
• Own reporting dashboards and pulls insights from numbers to drive business decisions
• Represent the clinical operations leadership team at board meetings
• Bring strong attention to detail to own and execute contract reviews, fundraising documents, and legal documents (just to name a few)
• Continue to build upon the existing culture of our organization

Who we are (our company values):

• Client-first focus – Relentless focus on improving client experience & the quality of care
• Results and data-driven – Reach goals by making data-led decisions with measurable results
• Ownership – Accountable for hitting our goals & delivering on commitments
• High velocity – Strong bias for action, enabling us to quickly adapt & win in a fast-changing market
• Mission-driven experimentation – Iteratively experiment with new ideas, products, & services to help advance our mission
• Lead with empathy – Demonstrate the same level of compassion for one another as we show for our clients
• Deep, hands-on leadership – Leaders stay connected to the details of their operations & believe no task is beneath them

What we offer: 

• Mission-driven impact:
  • Shape the future of the #1 largest and fastest growing online mental health care company in the world
  • Build a platform that is improving the lives and well-being of hundreds of thousands of people (and counting)
  • Join a community of high achievers who have a passion for promoting mental health

• Path to develop & grow:
  • Bi-annual performance reviews & opportunities for promotions – as Cerebral grows, so should you. We build your goals together and forge a career path that is right for you

• Remote-first model: Work virtually from anywhere in the US

• Competitive compensation & benefits:
  • Total compensation includes equity/stock options
  • Medical, Dental, Vision, Life Insurance, and 401k provided to all employees
  • Unlimited PTO – we encourage taking the time you need to relax and recharge
  • Top-tier wellness benefits and perks, including bi-quarterly mental health days (8 per year), No-Meeting-Wednesdays, holistic monthly wellness stipend, and access to on-demand health & wellness content
  • $200 WFH reimbursement

• Culture & connectivity:
  • Virtual social events (e.g., happy hours) enable us to build a sense of community and connect on a more personal level
  • Monthly peer-to-peer recognition allowance via Bonusly allows team members to reward one another for values-aligned contributions
  • Optional in-person company retreats provide an opportunity to augment team-building and celebrate our successes together

Cerebral is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

Please click here to apply.