IT Support Associate

Washington, DC, USA       ·       Full time

Company Description

Founded in 2012, MindMaze is a global leader in brain technology and digital neurotherapeutics solutions for brain health and recovery. Its mission is to accelerate the brain’s ability to recover, learn and adapt. The company has two core divisions – Healthcare and Labs – working collaboratively at the intersection of neuroscience, bio-sensing, engineering, mixed reality and artificial intelligence. MindMaze Healthcare is advancing a universal platform for brain health with breakthrough solutions to some of the world’s most challenging problems in neurology, including stroke, Parkinson’s disease and Alzheimer’s disease. MindMaze Labs, the company’s R&D innovation hub, is focused on the future of human computing – working across multiple industries to innovate and build the next generation of human-machine interfaces. The company has offices in Lausanne, Baltimore, London, Paris and Mumbai.

MindMaze is seeking outstanding talent to help us in setting up a US footprint. Opportunities will be located throughout the country.

For more information, please visit www.mindmaze.com.

Job Description

• Point of contact for Mindmaze & Msquare order fulfillment, tech support requests and escalations through emails, phone, Jira, Zendesk
• Monitor and administer internal IT support; Installation and/or configuration of various office software products
• Mobile device management (MDM)
• Establish and ensure Service level agreements (SLAs) are met and exceeded
• Identify potential SLA misses and escalate them according to the defined procedure
• Analyze recurring issues and suggest corrective action 
• Windows installation PC spec’ing, assembly, and configuration (selection and sourcing of motherboard, CPU, GPU, etc; assembling them into a PC; awareness of and ability to navigate BIOS)
• Windows & basic software configuration, and basic administration (drive partitioning and formatting.

• Light duty network administration (configuration of NAT boxes, routers, wireless access points, networked computers and peripherals, etc)

Role orientation is:

• 50% Customer-Facing IT Support
• 30% Product Development (designing and implementing IT aspects of our products)
• 20% Internal IT support 

Qualifications

• 1+ years experience Windows administration
• 1+ years experience Network Administration experience
• 1+ years experience PC Spec’ing
• PowerShell scripting
• DOS shell scripting
• Strong competence with any configuration management tool (puppet, ansible, etc)
• Competence with Windows automated deployment administration (ADK, DISM, etc)
• Additional duties as required

Additional Information

Additional Preferred Skills:

• Patience and communication skills to deal respectfully with customers of varying levels of technical competence
• A willingness to grow professionally in a startup setting and embrace unconventional and highly agile development methodologies
• Competence with Linux as user and/or administrator or ability to acquire competence
• Competence with shell scripting on various platforms (sh, bash, DOS, Powershell, etc) or ability to acquire competence
• Linux Experience
• Mobile Device Management (MDM)

Job Type: Full-time

Work Location:

• Multiple Locations
• Willingness to travel nationally and internationally.

Benefits Overview:

• Paid Time Off
• Health Insurance
• Dental Insurance
• Life Insurance
• Retirement benefits
• Employee discounts
• Flexible schedule (hybrid work environment)

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• While performing the duties of this position, prolonged periods of sitting at a desk and working on a computer may be required.
• Additionally, the employee is regularly required to talk or hear.
• The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Ability to travel on a flexible schedule.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

MSquare Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please click here to apply.