GBS Business Analyst customer invoices disputes Job

Customer Service       ·      Kerkrade, LI, NL      ·       Full time

Boston Scientific’s hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Hybrid

Onsite Location(s):  Kerkrade, LI, NL

Additional Locations:  N/A; Netherlands-Eindhoven; Netherlands-Kerkrade; Netherlands-Kerkrade; Netherlands-Maastricht; Poland-Warsaw

Diversity – Innovation – Caring – Global Collaboration – Winning Spirit – Caring – High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

The vision of GBS at Boston Scientific is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, processes, execution and business partnerships. GBS is designed to deliver significant business benefits to employees and customers of Boston Scientific and is championing the development of a continues improvement culture. We are developing a performance based culture supported by tools, training and well-defined accountability, where people can build their career or prepare for a role in the wider business or elsewhere within GBS.

About the role:

For the EMEA Global Business Services team, located in Kerkrade, The Netherlands, we are seeking a business analyst customer invoices disputes with successful experience in customer operations and/or credit and collection.

The GBS customer disputes business analyst ensures the efficient and quick resolution of our customer invoices disputes by investigating the root causes and implementing definitive solution in partnership with Local Customer Care Teams. The analyst will be in direct contact with our customers so will represent the GBS & BSCI values. In addition, the analyst supports and implements process optimization and is in charge of analytical reporting.

Your responsibilities include:

• Investigation and resolution of customer invoices disputes
• Managing the customers invoices disputes by creating strong partnership with Local Customer Care Teams and Credit and Collection teams
• Monitoring the customer invoices disputes by creating and publishing regular reports
• Identifying root cause of customer invoices disputes and implementing corrective plan to avoid recurrent disputes
• Analyzing the current process and implementing/supporting optimization
• Supporting new projects as scope transition, automation & tools implementation

What we are looking for:

• Fluent in French (ideally native) & English
• 2 years experience in customer service/operations with direct contact with customers – ideally in medical/pharmaceutical industry
• Must be able to build strong partnership with our customers and our internal customers
• Excellent problem-solving and analytical skills
• Strong experience with SAP/ERP & Microsoft office
• Must be self-motivated, goal-driven and results-oriented; must be able to perform with limited guidance and direction
• Ability to work both independently and in a team environment
• Excellent written and verbal communication skills working in international environment
• Ideal applicant must enjoy working in a fast-paced environment and be able to thrive under pressure
• Education level: HBO, preferably (International) Business Management
•  LEAN thinking mind/ continuous improvement attitude
• Small to medium size project management experience
• Service Cloud and/or Get paid experience
• Other European language verbal & written communication skills

What we offer:

The Global Business Services (GBS) EMEA team is an international department within BSC organized around 3 main locations (Kerkrade, Warsaw and New Delhi) that support the EMEA Business. The Kerkrade location has a dynamic team of more than 80 people working in among others Regulatory Affairs, Accounting, Credit & Collections or Procure To Pay. With GBS you’ll find a;

• Dynamic environment with international customers
• Team with diverse backgrounds and functional expertise
• Opportunities for skill as well as personal development
• Good work/life balance (flexible hours, gym in the office)
• Culture of LEAN and continuous improvement
• Opportunities to develop yourself and your network

Requisition ID: 534996

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Job Segment: Pharmaceutical, Business Analyst, Compliance, Regulatory Affairs, Science, Technology, Bilingual, Legal

Please click here to apply.