Customer Service Representative

 Chattanooga, TN     ·       Full time

Mission:

To lead the evolution, design, and technology of orthotic and prosthetic products and services in order to empower clinicians and patients to achieve their best outcomes.

History:

Fillauer was founded in 1914 by George Fillauer, Sr. In the mid-1920’s, Fillauer expanded its business to provide orthotic and prosthetic devices as well as patient care. Presently, Fillauer remains a privately-held company comprised of seven business units, employing over 200 team members.

Description:

Fillauer LLC is hiring a Customer Service Representative to support customers and ensure a smooth sales process. You will demonstrate excellent customer service and professionalism while offering accurate and quick assistance to customers using knowledge of Fillauer’s policies and products.

Essential Functions:

• Displays and maintains a high level of patience, friendliness, and professionalism with all customers and internal relations.
• Continuously monitors and answers incoming customer inquiries by phone and email.
• Receives and processes customer orders, customer complaints, product inquires, billing inquiries, delivery inquires, etc. as required in a timely manner.
• Maintains documentation of all communications with customers.
• Maintains up to date customer information in the customer database.
• Resolves product or service issues by obtaining detailed information, offering solutions, and following up to ensure resolution.
• Refers complaints requiring investigation to appropriate departments or management.
• Seeks knowledge of new and current products and processes.
• Participates in training and team meetings.
• Collaborates with internal teams, including planning, purchasing, marketing, sales, and education.
• Adheres to safe work practices and established processes and procedures.
• Performs other tasks as needed to support the success of the organization.

Knowledge and Experience:

• Minimum Education Requirement: High School Diploma, GED or equivalent
• Previous customer service experience a plus
• Excellent verbal and written communication skills
• Must be self-motivated, willing to learn and reliable
• Preferred experience utilizing a CRM
• Excellent typing skills
• Proficient in Microsoft Outlook, Word, and Excel
• Ability to work independently
• Must work well in a team environment
• Strong attention to detail and accuracy
• Highly organized with the ability to meet deadlines and work effectively under pressure

Fillauer is an EEO/AA employer.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location

Please click here to apply.