Clinical Specialist 

Operations       ·      US – East Coast preferred       ·       Full time

Rune Labs

Rune Labs is a software and data analytics company for precision neurology, supporting care delivery and therapy development, advancing data-driven therapies for diseases such as Parkinson’s, MS, OCD, and other neurological conditions. Rune aims to fill the gap in software and data support for next-generation neuroscience therapeutics, and expand the benefits of precision medicine to the millions of patients with neurodegenerative and psychiatric diseases. We’re revenue-generating and well-funded by top-tier investors.

Rune’s first-in-class precision brain data software platform integrates electrophysiology, brain imaging, and device data together with wearable data and clinical labels. The combination provides researchers, drug developers, and clinicians with the tools to guide treatment, uncover hidden disease phenotypes, and design better-targeted therapies.

StrivePD is our care delivery ecosystem for Parkinson’s disease, enabling patients and clinicians to better manage Parkinson’s by providing access to curated dashboards summarizing a range of patient data sources, and by connecting patients to clinical trials. For therapeutics development, biopharma and medical device companies leverage Rune’s technology, network of engaged clinicians and patients, and large longitudinal real-world datasets to expedite development programs.

The Role

The Clinical Specialist role will work closely with the Clinician Success Manager to ensure that clinical sites are successful in the use of StrivePD.

This role will support all customer success activities for our physician practice and health system partners using the StrivePD platform. StrivePD is a digital health platform that collates clinical brain data from DBS implants as well as wearable devices tracking motor symptoms (Apple Watch). The Clinical Specialist will be responsible for meeting the training and development needs of our customers for a given territory or assignment as designated by the Clinician Success Manager.

US Compensation Range: $120-130,000 + benefits and equity

Core Responsibilities

• Acts as the primary point of contact for clinician training and support in a given territory or assignment.
• Educates and trains clinicians and clinician support staff on the technical matters of our product, clinical use-cases, and optimal workflows.
• Manages customer inquiries and issues through to full resolution.
• Maintains regular communication with customers and provides updates on product features, workflow optimizations, and improvements. 
• Partners with cross functional teams (product and engineering) to bring customer feedback to product group for new feature development

Minimum Requirements

• Bachelor’s Degree or technical certification in a related field
• Prior experience (3 years) in a medical device technical support or clinical applications role, preferably in the neuro or deep brain stimulation (DBS) space.
• Experience in working with cross-functional multidisciplinary teams, to both internal and external audiences.
• Experience in troubleshooting and resolving basic technical issues with software and web-based applications.
• Previous experience training and collaborating with physicians and hospital staff.

Important Skills and Qualifications

• Effective communication skills and desire to work in high-functioning teams.
• Organizational skills and ability to balance the needs of multiple clinical sites and provide timely reply to clinician and staff inquiries. 
• Flexible communication style and high emotional intelligence
• Flexibility to travel on occasion (25%)

Practical Stuff

• For this role, you must reside and be authorized to work in the U.S.
• We are a fully remote team within the US and Canada. We ask everyone to be available in general for collective team meeting hours from 10-2 Pacific (1-5 Eastern) daily. If you’re in San Francisco, our pet-friendly office is just a block from Golden Gate Park.
• Full health, vision, and dental benefits for you and your dependents. Check out our benefits details here.

More About Us

We look for strong alignment with Rune’s values: learn about our work culture and expectations at Rune on our website. We are committed to treating each other well, building a diverse and representative team, and continually working to improve the cooperation and inclusivity of our org. Anyone meeting the minimum requirements for an open role is strongly encouraged to apply.

Please click here to apply.