Customer Support Engineer (Neuroscience)

Boston, MA (On-site)      ·     Full time

About the job

Position Summary

Serves on the front lines by answering questions and troubleshooting technical problems through email and scheduled videocalls when needed.

Main Responsibilities

• Give support to the customer after providing the product services.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Opens customer accounts by recording account information.
• Generate monthly statistics regarding support issues
• Maintains customer records by updating account information.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Close contact to the R+D team to find and fix the sources of errors
• Constant active testing of medical devices
• Generate replacements to the customers considering the warranty process
• Generate reports of the different devices of the company to check and validate our systems.
• Validate software’s generating reports in case there are bugs/suggestion and further issues.

Experience and Education

• Biomedical engineering degree
• 0 to 2 years experience

Values and Attributes

• Passionate about making a difference.
• Gifted with a can-do attitude.
• Motivated and hard working.
• Reliable and responsible.
• Creative and conceptual contributor.
• Solution mindset.
• Great team player.
• Good at sales and networking.

Required Training and Skills

• Excellent communication skills
• Strong client management skills
• Electronics and software knowledge
• Autonomous problem-solving capacity and customer issues
• Bio signals knowledge
• Good management of support issues with all the team (hardware, software, production)
• Good knowledge of all the products, software, and services of the company

Neuroelectrics is a creative, high-tech company offering the best in class non-invasive and high definition electrical brain stimulation technology for personalized neuromodulation. By measuring and modifying brain function, we aim to restore brain health, minimize disabilities and create a better life for patients.

Please click here to apply.