Patient Support Specialist

Operations       ·      Remote within the US & Canada      ·       Full time

Rune Labs

Rune Labs is a software and data analytics company for precision neurology, supporting care delivery and therapy development, advancing data-driven therapies for diseases such as Parkinson’s, MS, OCD, and other neurological conditions. Rune aims to fill the gap in software and data support for next-generation neuroscience therapeutics, and expand the benefits of precision medicine to the millions of patients with neurodegenerative and psychiatric diseases. We’re revenue-generating and well-funded by top-tier investors.

Rune’s first-in-class precision brain data software platform integrates electrophysiology, brain imaging, and device data together with wearable data and clinical labels. The combination provides researchers, drug developers, and clinicians with the tools to guide treatment, uncover hidden disease phenotypes, and design better-targeted therapies.

StrivePD is our care delivery ecosystem for Parkinson’s disease, enabling patients and clinicians to better manage Parkinson’s by providing access to curated dashboards summarizing a range of patient data sources, and by connecting patients to clinical trials. For therapeutics development, biopharma and medical device companies leverage Rune’s technology, network of engaged clinicians and patients, and large longitudinal real-world datasets to expedite development programs.

The Role

In this full-time position on our StrivePD Operations team, you will directly support patients for successful outcomes with our digital health product. This product helps patients with movement disorders, like Parkinson’s, track their symptoms and daily activities through a mobile app and wearables to enable data-driven care from their movement disorder specialist. In this role you will engage directly with patients, ensuring they have a positive experience while enrolling, educating, and offering technical support. This role will have a significant impact on both the patient experience and the success of their clinical care via our program.

US Compensation Range

• Compensation range: $100,000-$115,000 + benefits and equity

Core Responsibilities 

• Connect with patients who have expressed interest in enrolling in our digital health program, answer questions, explain the benefits of the program and onboard them to our mobile platform. Be their primary point of contact after enrollment.
• Create accounts, provide technical support, ship hardware, and help patients use the app along with general Apple iPhone and Apple Watch questions.
• Contribute to design and creation of materials that will help inform and recruit patients.
• Partner with internal departments to relay feedback from patients to help identify issues and opportunities to make our product better.
• Advocate for support and features that will help our patients. You will sit on the product team where your voice will be heard.

Minimum Requirements

• Prior work (~ 2 years) in a patient-facing support role in a healthcare setting.
• Knowledge of Apple iPhone, Apple Watch, iOS and basic Apple account setup in order to help non-tech savvy individuals get started and do basic troubleshooting.

Important Skills and Qualifications

• Great communication skills
• Compassionate attitude in order to give emotional support and help the patients’ quality of life
• Ability to problem solve and describe and guide a patient towards troubleshooting mobile applications and devices over a call
• System thinking with the inclination to help optimize processes

Practical Stuff

• You must reside and be authorized to work in either the U.S. or Canada.
• We are a fully remote team within the US and Canada. We ask everyone to be available in general for collective team meeting hours from 10-2 Pacific (1-5 Eastern) daily. If you’re in San Francisco, our pet-friendly office is just a block from Golden Gate Park.
• Full health, vision, and dental benefits for you and your dependents. Check out our benefits details here.

More About Us

We look for strong alignment with Rune’s values: learn about our work culture and expectations at Rune on our website. We are committed to treating each other well, building a diverse and representative team, and continually working to improve the cooperation and inclusivity of our org. Anyone meeting the minimum requirements for an open role is strongly encouraged to apply.

Please click here to apply.