Senior UX Researcher

Product & Strategy – Design     ·       Remote (United States)       ·       Full time

Our Company

At Cerebral, we’re on a mission to improve access to high-quality mental health care. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible, while tackling the stigmas that surround mental illness. Since launching in January 2020, we have gone from a team of 5 to over 4,000 across the United States. With support from investors like SoftBank, Silver Lake, Access Industries, Bill Ackman, WestCap, and others, and impactful leaders like you, we’ll continue to democratize mental health care and double down on clinical quality and deliver exceptional patient outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent patient outcomes:

• 82% of patients report an improvement in their anxiety symptoms after using Cerebral.
• 75% of patients who report improvement in their depression see improvement within 60 days.
• 50% of patients who initially report suicidal ideation no longer harbor suicidal thoughts after treatment with Cerebral.

This is just the beginning for Cerebral, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality evidence-based mental health care without high costs and/or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

The Role:

We’re looking for a seasoned Senior UX Researcher to join a growing UXR team. This Senior UX Researcher will be planning, designing and executing mixed methods of research studies. 

Who you are:

• Thoughtful, humble, and a strong collaborator.
• Driven by curiosity and comfortable with ambiguity.
• Stimulated by a fast-paced environment.
• Focused on quality – even when taking a scrappy approach.
• Comfortable building relationships with cross functional partners within, and across product areas.
• Confident planning, designing and executing mixed method research studies, both generative and evaluative.
• Self directed – able to manage and scope your own projects and identify what’s next to help build the roadmap.
• Excellent storyteller – can craft stories that help deliver insights to decision makers.
• A great teacher – support others in conducting their own research and making holistic, strategic decisions

Bonus points if you have experience with:

• Service design / service blueprints / designing and facilitating workshops
• Startups, regulated industries and/or healthcare
• Both consumer and internal tools

How your skills and passion will come to life at Cerebral:

• Evangelize – Communicate and demonstrate why research is so valuable. Your cross functional partners sing your praises and look to you for guidance regularly.
• Define – Help define the UXR practice by establishing processes and frameworks. You love process, and bringing order to mess.
• Facilitate – Work with product managers, engineering, data science, and business analysts so that everyone is participating and collaborating. You are the glue that brings the team together to build an understanding of our users, and workshop and brainstorm paths forward.
• Educate – Share your knowledge with cross disciplinary partners to help scale quality research efforts across the organization. You believe everyone can participate in research activities.
• Build – Conduct and deliver research reports and artifacts (eg personas and journey maps) to create a user research repository. You’re a great storyteller and can distill complex information elegantly.
• Impact – Deliver work that helps inform product decisions and strategic direction. You not only help to answer the question “is it built right?” but “are we building the right thing?”.

Who we are (our company values):

• Client-first focus – Relentless focus on improving client experience & the quality of care
• Results and data-driven – Reach goals by making data-led decisions with measurable results
• Ownership – Accountable for hitting our goals & delivering on commitments
• High velocity – Strong bias for action, enabling us to quickly adapt & win in a fast-changing market
• Mission-driven experimentation – Iteratively experiment with new ideas, products, & services to help advance our mission
• Lead with empathy – Demonstrate the same level of compassion for one another as we show for our clients
• Deep, hands-on leadership – Leaders stay connected to the details of their operations & believe no task is beneath them

What we offer: 

• Mission-driven impact:
  • Shape the future of the #1 largest and fastest growing online mental health care company in the world
  • Build a platform that is improving the lives and well-being of hundreds of thousands of people (and counting)
  • Join a community of high achievers who have a passion for promoting mental health
• Path to develop & grow:
  • Bi-annual performance reviews & opportunities for promotions – as Cerebral grows, so should you. We build your goals together and forge a career path that is right for you
• Remote-first model: Work virtually from anywhere in the US
• Competitive compensation & benefits:
  • Total compensation includes equity/stock options
  • Medical, Dental, Vision, Life Insurance, and 401k provided to all employees
  • Unlimited PTO – we encourage taking the time you need to relax and recharge
  • Top-tier wellness benefits and perks, including bi-quarterly mental health days (8 per year), No-Meeting-Wednesdays, holistic monthly wellness stipend, and access to on-demand health & wellness content
    • $200 WFH reimbursement
• Culture & connectivity:
  • Virtual social events (e.g., happy hours) enable us to build a sense of community and connect on a more personal level
  • Monthly peer-to-peer recognition allowance via Bonusly allows team members to reward one another for values-aligned contributions
  • Optional in-person company retreats provide an opportunity to augment team-building and celebrate our successes together

Cerebral is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

Please click here to apply.