IT Support Engineer

MIS     ·        Atlanta, GA       ·        Full time

Summary

Assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products, or services.

Location: Smyrna
Schedule: Monday – Friday; 8:00am – 5:00pm
Job Type: full time

Essential Duties & Responsibilities

• Effectively, professionally, and respectfully represents other Information Technology staff members, teams, and their services to the internal client community.
• Provide support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy.
• Troubleshoots and resolves printer and software issues, including Medical Industry Technology.
• Records required customer and problem information in the Help Desk Ticket System.
• Resolves Level 1 & 2 work orders. Elevates complex and/or high priority problems to the appropriate support groups for resolution.
• Verifies that suggested solutions effectively resolve the users’ problems through verbal or email follow up.
• Works on Help Desk related projects and IT projects as assigned by supervisor.
• All other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High school diploma or general education degree (GED).
• Minimum 2 years’ experience in hardware, software, and network troubleshooting or equivalent training and/or experience

Licensing and Certifications

• Microsoft, CompTIA, and Cisco certifications are a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and to talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. It is necessary to view and type on computer screens for long periods of time and to work in an environment which can be very stressful.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

About Peachtree Orthopedics

Founded in 1953, Peachtree Orthopedics is the oldest orthopedic practice in the southeast. We’ve grown over the years, but our high standards of excellence and commitment to quality personalized care have remained the same. Peachtree Orthopedics has been named an AJC Top Workplace for the 4th year in a row! We offer excellent growth and advancement opportunities, foster a compassionate and fun culture, and seek employees who want the same.

Please click here to apply.