Pharmacy Technician

Pharmacy      ·      Cape Coral, FL       ·       Full time

About Cerebral

Cerebral’s mission is to democratize access to high-quality mental health care for all through evidence-based solutions. Founded in 2020, the company provides accessible, convenient, and affordable telehealth services to address the struggles experienced by many individuals in need of better mental health care. Patients in all 50 states rely on Cerebral for a range of mental health care services such as talk therapy, behavioral counseling, and medication management.

The organization is led by CEO David Mou, a Harvard-trained psychiatrist, who is committed to upholding the highest clinical standards and delivering industry-leading patient outcomes. For more information, visit cerebral.com.

Who we are (our company values):

• Client-first focus – Put wellbeing & needs of clients first, applying the highest standard of care
• Results and data-driven – Use evidence-based practices & proprietary data to optimize care
• Ownership – Ownership of patient outcomes, incl. proactive mgmt. of treatment plan
• Mission-drive experimentation – Embrace innovative initiatives through cross-training across specialties & new modalities
• Lead with empathy – Ensure that all client interactions are characterized by authentic empathy & compassion
• Deep, hands-on leadership – Leaders work collaboratively & in-depth with cross-disciplinary care teams to provide holistic treatment

How you will contribute:

• Provide clients with an exceptional experience from start to finish when processing new and refill prescription medications
• Work closely with other stakeholders to ensure proper and timely delivery of medications through appropriate reconciliation of claims
• Facilitate order entry and act as a client advocate to ensure that prescribed therapy and care plan are appropriately monitored and followed
• Proficiency in data entry including prescription set up and validation along with prescriber verification
• Responsible for professional communication with other healthcare professionals along with proper and timely follow up on all clarification requests and documentation

The Role: 

• This role will be responsible for supporting the overall daily operations of the pharmacy department including but not limited to prescription processing and client interaction. Such services include, but not limited to purchasing, preparation and distribution of drugs; interaction with medical staff; and ensuring the appropriate/timely submission/reconciliation of drug claims. 
• Who are you? Great question. You love to provide exceptional customer service while building and optimizing operations. You’re willing to roll up your sleeves and get your hands dirty. You have a deep understanding of the pharmacy industry from retail to mail order and systems. Most importantly, you are driven by a desire to advance the patient experience in the healthcare space. 

Qualifications: 

Required:

• 3+ years of experience in a retail and/or mail-order pharmacy environment.  
• Licensed and certified technician requires appropriate documentation from the appropriate state board 
• Strong command of logistics, inventory management, and pharmacy management systems 
• Completion of a Florida State Board-approved training program
• PTCB Certification (CPhT)

Preferred:

• Call center experience
• Ability to navigate or familiarity with EMR systems
• Past supervisory or leadership experience a plus

Benefits:

• Top-quality healthcare, dental, and vision plans
• Monthly happy hours
• Generous paid time off
• 401K

Please click here to apply.