Chief Product Officer

Executive      ·      Remote, United States     ·       Full time

Our Company:

At Cerebral, we’re on a mission to democratize access to high-quality mental health care for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible, while tackling the stigmas that surround mental illness.

Since launching in January 2020, we have gone from a team of 5 to over 4,000 across the United States. With support from investors like SoftBank, Silver Lake, Access Industries, Bill Ackman, WestCap, and others, and impactful leaders like you, we’ll continue to democratize mental health care and double down on clinical quality and deliver exceptional client outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for hundreds of thousands of clients:

• 82% of clients report an improvement in their anxiety symptoms after using Cerebral.  
• 75% of clients who report improvement in their depression see improvement within 60 days.  
• 50% of clients who initially report suicidal ideation no longer harbor suicidal thoughts after treatment with Cerebral.

This is just the beginning for Cerebral, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality evidence-based mental health care without high costs and/or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

The Role:

This role will create and oversee the product roadmap for all of Cerebral’s product and service offerings. The chosen candidate will possess a track record of operational excellence across digital product and human services, and has generated significant impact through the strategic and tactical direction. The role is critical to defining the future of the overall company strategy.

The ideal candidate will have a successful track record of creating and delivering products that resonate strongly with consumers and B2B partners. They will be data-driven and creative, continuously testing and looking for new and innovative ways to capture and deliver value to the customer. The CPO will have a GM-like mentality, owning various P&L metrics.  They must be hands-on and equally comfortable rolling up his/her sleeves to get the job done as they are with delivering through others. He/she will be an inspiring leader and communicator, capable of articulating and presenting a clear and compelling vision as part of the senior leadership team. This leader will also be highly effective at cross-functional stakeholder management and a strong and credible contributor to executive team decision-making.

This position will report directly to the President.

Who you are:

• Successfully lead multiple teams across product and related discipline in an operations and services-driven company.
• Well-versed in healthtech or telemedicine (preferred), or non-healthcare two-sided marketplaces on both mobile and browser-based platforms.
• Experience as a GM or having P&L responsibility in a past role preferred
• Holds a deep understanding of working with tech-enabled services with a focus on a top-quality consumer experience
• Previous success at optimizing processes, policies, or organizational structures both internally and cross-functionally
• Developed managerial muscle with mastery of product and how it should interface with Engineering, Commercial, Marketing, and other cross-functional teams.
• Empowers clients, providers, and business partners by implementing a constant feedback framework to power new product initiatives
• Think big picture to re-look at decisions that no longer make sense or double down on the ones that do
• Excellent business acumen: ability to prioritize competing opportunities, balance stakeholder needs with business priorities, and drive detailed trade-offs over the product lifecycle
• Outstanding communication and collaboration skills: ability to establish common ground with empathy and candor, manage conflicting points of view, and articulate the rationale behind decisions
• Bachelor’s degree, MBA preferred; or equivalent work experience.

How your skills and passion will come to life at Cerebral:

• Lead product, design, and data teams and support a high-performing culture within
• As part of the executive team, set strategy for the company in determining offerings
• Establish and evangelize a shared vision across the company 
• Execute against the strategy
• Own the user experience and business outcomes across multiple stakeholders for Cerebral, not limited to patients, but also those who use the Cerebral platform such as clinicians and the operations teams.
• Have strategic oversight of pivotal cross-brand initiatives, coordinating with Engineering, Marketing, Operations, Commercial, and Finance teams to ensure effective processes for cross-team collaboration
• Partner closely with leaders across Cerebral to coordinate and scale cross-functional efforts for delivering best-in-class patient and provider experience
• Gain and share insights with other leadership team members to continue improving the product and the business. 

Who we are (our company values):

• Client-first focus – Relentless focus on improving client experience & the quality of care
• Results and data-driven – Reach goals by making data-led decisions with measurable results
• Ownership – Accountable for hitting our goals & delivering on commitments
• High velocity – Strong bias for action, enabling us to quickly adapt & win in a fast-changing market
• Mission-driven experimentation – Iteratively experiment with new ideas, products, & services to help advance our mission
• Lead with empathy – Demonstrate the same level of compassion for one another as we show for our clients
• Deep, hands-on leadership – Leaders stay connected to the details of their operations & believe no task is beneath them

What we offer: 

• Mission-driven impact:
  • Shape the future of the #1 largest and fastest growing online mental health care company in the world
  • Build a platform that is improving the lives and well-being of hundreds of thousands of people (and counting)
  • Join a community of high achievers who have a passion for promoting mental health
• Path to develop & grow:
  • Bi-annual performance reviews & opportunities for promotions – as Cerebral grows, so should you. We build your goals together and forge a career path that is right for you
• Remote-first model: Work virtually from anywhere in the US
• Competitive compensation & benefits:
  • Total compensation includes equity/stock options
  • Medical, Dental, Vision, Life Insurance, and 401k provided to all employees
  • Unlimited PTO – we encourage taking the time you need to relax and recharge
  • Top-tier wellness benefits and perks, including bi-quarterly mental health days (8 per year), No-Meeting-Wednesdays, holistic monthly wellness stipend, and access to on-demand health & wellness content
    • $200 WFH reimbursement
• Culture & connectivity:
  • Virtual social events (e.g., happy hours) enable us to build a sense of community and connect on a more personal level
  • Monthly peer-to-peer recognition allowance via Bonusly allows team members to reward one another for values-aligned contributions
  • Optional in-person company retreats provide an opportunity to augment team-building and celebrate our successes together

Cerebral is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

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Cerebral, Inc. is a management services organization that provides health information technology, information management system, and non-clinical administrative support services for various medical practices, including Cerebral Medical Group, PA and its affiliated practices (CMG), who are solely responsible for providing and overseeing all clinical matters. Cerebral, Inc. does not provide healthcare services, employ any healthcare provider, own any medical practice (including CMG), or control or attempt to control any provider or the provision of any healthcare service. “Cerebral” is the brand name commonly used by Cerebral, Inc. and CMG.

Please click here to apply.