Inspire Medical Systems has developed the only FDA-approved neurostimulation technology that transforms the lives of people with moderate to severe sleep apnea. We are a ground-breaking, fast-growing company where the patient’s outcome is first and foremost our top priority.  If you want to become part of a purpose-driven company and directly help to transform lives, this is the perfect career opportunity for you!

Position Summary

The IT Support Engineer I is responsible for maintaining computer systems and other technologies. The duties include working with other IT Technicians to install hardware and troubleshoot computer issues, respond to IT questions from users and monitoring and managing the ticketing system. This includes having an investigative mindset that motivates them to identify problems with computer systems, perform tests and finding root causes of system errors.

Main Duties/Responsibilities

• Provide exceptional Tier 2/3 hardware and software support to end users.
• Monitor hardware, software, and system performance metrics.
• Monitor ticketing system and resolve and/or escalate logged issues in a timely manner.
• Assist with new user onboarding.
• Troubleshoot and resolve on-site equipment and system issues.
• Complete training requirements as required for this position within the required timeline.
• Comply with applicable quality system procedures/policies.

Qualifications

Educational Requirements:

Required:

• Associate degree in Computer Science, information systems or related field

Preferred:

• Bachelor’s degree in Computer Science or related field
• MCSE / MCSA Certification

Experience:

Required:

• 3-6 years’ experience in information systems.
• Experience administering Microsoft Azure, Microsoft Sharepoint, Microsoft Office365
• Experience with Windows Active Directory, Windows 10/11 (OS), Windows File & Print services, and Windows desktop platform.
• Knowledge of computer hardware, software, and networking.
• Knowledge of Windows Server 2012-2019/Hyper-V, Virtual Machine management.
• Hands-on hardware troubleshooting experience for workstations and software applications.
• Excellent written and verbal communication skills.
   

Preferred:

• Knowledge of applicable data privacy practices and laws, HIPAA
• Experience providing user support in the medical field

Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status with regard to public assistance, membership or activity in a local commission, military or veteran status, genetic information, or any other status protected by applicable federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Inspire Medical Systems is an equal opportunity employer with recruitment efforts focused on ensuring a diverse workforce. Applicants with a disability that are in need of accommodations to complete the Inspire Medical Systems application process should contact Human Resources at 763-235-6742 or email careers@inspiresleep dot com.

Inspire Medical Systems participates in E-Verify.