International Customer Support Representative

US-MA-Beverly          ·       Full time

Job ID: 2022-1648
Job Locations: US-MA-Beverly

Company Overview

Cell Signaling Technology, Inc. (CST) is a private, family owned, worldwide leader in the development and commercialization of antibodies, assays and research tools. As a company of scientists for scientists, we have developed XMT® technology, a proprietary method to develop exceptional monoclonal antibodies, PTMScan®, a technology to discover protein post-translational modifications, and PhosphoSitePlus®, an online resource for investigation of post-translational modifications. We are passionate about our role in contributing to the life science industry’s advancing of the human condition through accelerating the discovery and development of innovative therapies for human disease.  We are fully committed to developing new research tools to help define the mechanisms underlying cell function and disease, thereby broadly accelerating progress in biomedical research and medicine.

Position Summary:

The International Customer Support Representative is responsible for providing courteous and effective customer service to all CST distributors, subsidiaries, and customers as well as internal stakeholders.  Success as an International Customer Support Representative is measured by providing effective communication to CST distributors, subsidiaries, and customers.

Responsibilities:

• Be able to process and respond to a large volume of email correspondence from CST subsidiaries/distributors/customer all over the world.
• Enter customer product orders using our ERP system and internal software.
• Providing a positive customer experience by researching and resolving customer related inquiries in a timely, positive manner.
• Work closely with other teams to ensure customer orders are fulfilled accurately and within agreed upon product delivery standards.
• Effective time management and the ability to manage multiple priorities.
• Stay organized while processing a heavy load of documents and paperwork.
• Work with Manager, Global Trade & Logistics to ensure best in class customer support is being delivered.
• Represent CST in a manner which is consistent with our values to our customers.
• Answer distributor and customer calls professionally and positively

Requirements:

• High School Diploma or HSE/TASC
• Demonstrated ability to build rapport with customers (both internal and external) through effective listening and interpersonal skills
• Computer proficiency with MS Office suite including Word, Excel and email software (e.g. Google Mail, Outlook, etc.)

Preferred:

• Use of Oracle (not required but a plus)
• Experience with Salesforce a plus
• Experience in international logistics

What we offer….

At Cell Signaling Technology (CST) we recognize that people will always be our most important asset. Providing a safe, inclusive, and stimulating working environment that understands the importance of diversity, human dignity and meaningful work is as important as establishing company policies that incorporate excellent health insurance and pay benefits. We recognize that development of people is the key to their happiness and thus ensure every employee has impactful discussions with their manager and develops actionable performance and professional development plans. Lastly, we are committed to engaging and supporting our employees in committees and philanthropy that benefit their local communities and environment through community investment programs.

Benefits

• Medical (BCBS) and Dental (Delta Dental) plans paid at 90%
• Vision Insurance
• Life Insurance, Short and Long Term Disability
• Flexible Spending accounts
• 401(k) Plan with 6% match
• Tuition Reimbursement
• Generous PTO package
• Pet Insurance
• Employee Assistance Program
• Onsite Subsidized Cafeteria
• Free Parking

Our number one priority is the health and safety of our employees, their families, our communities, partners and customers. In order to promote that safety and well-being, we require that all US-based employees be fully vaccinated against COVID-19 by their start date. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated, or who object to vaccination due to a sincerely held religious belief, may make a request for exemption. We will consider requests for reasonable accommodations consistent with our policy, and where we are able to provide such accommodations without undue hardship to the company.

Cell Signaling Technology (CST) is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, status as a veteran or as a member of the military or status in any group protected by applicable federal or state laws.

Agencies

All resumes submitted by search firms/employment agencies to any employee at Cell Signaling Technology® (CST®) via email, the internet or in any form and/or method will be deemed the sole property of CST®, unless such search firms/employment agencies were engaged by CST® for this position and a valid agreement with CST® is in place. In the event a candidate who was submitted outside of the CST® agency engagement process is hired, no fee or payment of any kind will be paid.

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