Senior Technical Operations Engineer

Delivery      ·       Tel Aviv       ·       Full time      ·       Senior

About Aidoc

Aidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. Built on Aidoc’s exclusive aiOS, we analyze and aggregate medical data to enable care teams to operationalize the unexpected and work seamlessly with a continued focus on the patient. Aidoc AI is always on, running in the background to change the foreground.

Our solutions are used in more than 1,000 hospitals, including leading health systems in the US. Funded by some of the industry’s leading VC’s, Aidoc has raised more than $250 million to date, and was chosen as one of TIME’s 50 most genius companies.

In the next three years, Aidoc plans to expand its solutions to thousands of medical centers and radiology practices. Our vision is to bring the value of AI to every patient and every hospital while continuously increasing the value we create.

About this role

As a Senior Technical Operations Engineer, you will be responsible for owning production stability, troubleshooting critical issues, carrying out production deployments, and maintaining production oriented processes.

This role will provide you the opportunity to touch base with the most advanced technologies in the healthcare and AI industry, interact directly with end users to resolve technical issues and lead the operational culture of the company.

Responsibilities

• Provide technical solutions for alerts and incoming escalated tickets from our customers, including extensive troubleshooting and root cause assessment.
• Find workarounds and solutions for technical challenges – doing whatever it takes for the customer to get the best service out of our product.
• Perform configuration changes, deployments and product expansions for our customers.
• Develop automation tools and scripts to make your work more efficient.
• Work closely with Product, Dev, and Customer Success teams.
• Continuously push the production standard forward and develop a customer-centric culture and strong production processes within the company.
• You will be trusted with autonomy, freedom, and influence to design solutions and make technical decisions, and to improve your daily work practices.
• You will work in a unique professional culture championing thorough technical understanding, ownership and close work between Dev, Product, Customer Success and customers.

Requirements

• Passion for production, passion for action!
• At least 5 years of Experience in operating production systems 
• Demonstrated knowledge of SQL – Must
• Knowledge of Microsoft Windows Internals – Must
• Good understanding of networking
• Knowledge & experience working with production systems, in a cloud environment (AWS) and on-premise.
• Familiarity with monitoring tools.
• Excellent technical troubleshooting skills.
• Basic programming knowledge in any language.
• Ability to work with empathy and a sense of urgency to deliver solutions and meet customers’ needs.
• Ability to learn new technologies in-depth.

Please click here to apply.