Senior IT Specialist

IT      ·         Hayward, California          ·      Full time

Description

Company Description

Eikon Therapeutics is a new biopharmaceutical company employing revolutionary technology at the intersection of chemistry, engineering, computation, and biology to discover novel treatments for life-threatening diseases. Eikon’s discovery platform is built on groundbreaking innovations from its founders (Nobel Prize, 2014), culminating in the creation of microscopes which enable real time, molecular-resolution measurements of protein movement in living cells, thereby unlocking otherwise intractable classes of proteins as drug targets.

Position

We are currently seeking an IT Specialist who is experienced with both Mac and Windows environment.  This individual will coordinate and communicate with the Associate Director of IT, End User Comp to establish IT support for the Hayward.  This person will feel comfortable working as a front end customer facing role but also back end support as well.   

About You

You are excited by the opportunity to provide IT support to empower interdisciplinary scientific exploration, inaugurate a radical drug-discovery paradigm, and ultimately create novel medicines. You will bring to this challenge enthusiasm, high energy, natural curiosity, determinism, and humility. You are excited about being a foundational member of a small but growing team and look forward to growing with the company.

As part of Eikon’s diverse team, you will support biologists, medicinal chemists, microscopists, optical engineers, automation engineers, and software engineers by providing IT support that enables their efforts at drug discovery. 

What You’ll Do

• Serve as the first support contact for customers who need technical assistance.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
• Provide quick resolution and excellent customer service.
• Redirect/Escalate unresolved issues to the next level of support personnel.
• Provide needed information on IT products or services to end users.
• Keep record of problems and their resolution.
• Follow-up with customers to ensure satisfactory problem resolution.
• Maintain user PCs/Macs, including upgrades and configuration as needed.
• Assist with onboarding/offboarding of users.
• Maintain inventory of all equipment, software, and license users.
• Install, configure, and upgrade and patch software.
• Provide feedback on processes and make recommendations on areas to improve.
• Maintain technical documentation on system support aspects and problem resolution.
• Train other staff members on troubleshooting and diagnosing problems.
• Assist senior IT staff with system administration, data center operations, and strategic processes as workload permits.
• Help build the foundation of a successful IT organization.
• Assist in all video conferencing issues and requests

Qualifications

• 5+ years of enterprise IT help desk experience with experience in the Tech or Biotech space is highly desired
• Experience supporting a mixed Windows and macOS user base
• Experience with supporting the following systems/applications:

• • Office365 suite
  • Windows Active Directory, Print servers
  • Collaboration Systems – Zoom, Slack, RingCentral
  • Atlassian Tools – Jira, Confluence
  • User desktop/laptop backup
  • VPN configuration
  • Windows Group Policies
  • Remote Desktop, VNC, and similar
• Understanding of basic network concepts
• Understanding of basic storage concepts
• Ability to efficiently investigate and solve problems with minimum guidance
• Excellent verbal and written communication skills
• Service and team oriented, flexible, able to adapt to rapidly evolving goals and challenges

Eikon is proud to be an equal opportunity employer and will consider all qualified applicants for employment. 

In accordance with the Company’s duty to provide and maintain a safe workplace, the Company requires all employees to have received both an FDA-approved primary vaccine series and at least one booster vaccine against COVID-19 as of their start date. If you are unable to meet this requirement due to a disability or serious medical condition, or due to a sincerely held religious belief, you will have an opportunity to request a reasonable accommodation.

Please click here to apply.