Solutions Engineer

Customer Support            ·            Sunnyvale, California, United States            ·          Full time

About Ceribell

Ceribell produces the world’s first brain monitor for point-of-care seizure triage and treatment. Our groundbreaking technology enables healthcare providers to test for a suspected seizure and then deliver treatments within minutes.

We are a rapidly growing venture capital-backed medical technology startup. Ceribell is being used in hundreds of community hospitals, large academic facilities and major IDN’s across the country. With extensive clinical validation of the effectiveness of our product and significant growth potential, all while we are pre-IPO, Ceribell is a fantastic career opportunity.

Position Overview

The Solutions Engineer is responsible for the pre and post sales and everything in between being a technical representative and a customer advocate within Ceribell. An ideal Solutions  Engineer would have a genuine curiosity for technology and can simplify, explain, and present complex  technical concepts.

What You’ll Do

• Be a technical resource for internal territory managers as well as the customer to interface with. This may require creating solutions that help overcome technical, procedural, and political obstacles issues that arise.
• Assist in workflow discussions with the understanding of EMR orders, integration, and changes that may be necessary to bring Ceribell into the existing workflows.
• Work with hospital counterparts with vendor intake processes such as new vendor forms, security review/risk assessments, testing, and implementation of Ceribell EEG into the hospital environment.
• Troubleshooting customer issues and finding sustainable solutions.
• Demonstrate the ability to work independently with little guidance.
• Ultimately work in a fast-paced startup environment and be ready to make a difference.

What You’ll Need:

• Bachelor’s Degree or similar work experience. 
• 5+ years of work experience with a degree or 10+ years of experience without
• Ability to articulate and have a solid understanding of “how the internet works” including the ability to troubleshoot networks, firewalls, security, websites, database, API, etc. in a hospital or enterprise environment.
• Positive and professional and ready to be thrown into situations with customers or cross-functional teams to assess, develop, and prioritize solutions.
• Maintain technical skills and knowledge, keeping up with current technical trends, and being able to create Proof-of-Concept when needed.
• Knowledge in HIPAA, FDA, SOC2, HITRUST, FedRAMP, or similar regulations or requirements.

Other Preferred Qualifications:

• Experience in a customer-facing and sales-aligned role and demonstrate versatility.
• Understanding of Cloud technologies (AWS, Azure, etc.) and software development. 

Special Working Conditions:

• Sometimes require working evenings and weekends with little advance notice to get the job done.
• Working with multiple time-zones across the US.
• Travel to customers locations within the US (up to 10%)

This job description is not all inclusive. Incumbents may be required to complete other miscellaneous responsibilities as required.

Application Deadline: Ongoing

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In addition to your base compensation, Ceribell offers the following:

• Annual Bonus Opportunity + Ceribell Equity 
• 100% Employer paid Health Benefits for the Employee
• 50% – 70% Employer paid Health, Dental & Vision for dependents (according to plan selection)
• Life & Long-term disability insurance paid 100% by Ceribell
• Monthly cell phone stipend
• Flexible paid time off
• 11 Paid Holidays
• Excellent parental leave policy
• Fantastic culture with tremendous career advancement opportunities
• Joining a mission-minded organization!

Compensation Range

$110,000—$120,000 USD

Please click here to apply.