Junior Technical Support Consultant / Neuroscientist / Biomedical Engineer (m/w/d)

Remote Brazil        ·         Full time , Freelancer

Your mission:

• Customer-oriented handling of support requests on a daily basis. Our customers are mostly researchers, neuroscientists, psychologists, sport-scientists, medical researchers. Support requests are generally of technical matter (issues with acquisition hardware or software) or scientific inquiries (assistance on the use of fNIRS technology for research purposes).
• Consulting on data analysis strategies best suited based on the customer’s experimental setup and paradigm design.
• Handling of support requests via email, phone, conference calls / online sessions.
• Management of support cases through a dedicated ticketing platform.  
• Solving support cases may require input from different departments (sales and marketing, engineering, management, procurement and assembly, logistics).
• Reporting on active support cases in a structured form. Proactively suggesting how improvements are possible.
• Training our new users on fNIRS technology.
• Content creation (for example creation of user documentation and documentation that will help support in the future).
• Feedback on solutions and alpha testing of new solutions.

Your Qualification

Applicants must be based in Brazil and selected candidates need to provide a local Brazilian Tax ID!

​Requirements education + experience:

• Background in Neuroscience, Biomedical Engineering, Psychology, or related field.
• Knowledge of the acquisition and analysis of physiological signals. Ideally, experience with fNIRS, EEG, or fMRI.
• Good command of Matlab and basic signal processing packages.
• Excellent English skills, oral and written. Excellent written communication skills are essentials.
• Organized team player, with a love for science, and a focus on our customer’s success. 
• Highly motivated, willing, and able to learn quickly.

Considered a plus

• Previous experience in the neuroscience field (either within a company or university lab)
• Knowledge in fMRI data analysis or successful publication of fNIRS data. 
• Practical experience with setup and preparation of subjects/patients for measurement of physiological signals.
• Basic Python skills

Why Nirx

Joining NIRx, you can expect the opportunity to become part of a mission by joining the global team that enables the leading scientists around the world to advance the understanding of the human mind and the exploration of new pathways for medicine to improve many people’s lives.

Working in a dynamic and international team of engaged and enthusiastic colleagues with a Make Things Better approach. We are driven and united by the desire to advance science and achieve significant and large-scale

To make a positive contribution to NIRx, working on a wide range of relevant and challenging issues. A role with purpose, collaboration, and autonomy in a lean and agile organization with flat hierarchies, streamlined decision-making processes, and a shared-leadership culture.

An inspiring, stimulating, and flexible work environment with opportunities to learn and grow, from annual team training allowances to onsite professional development opportunities, including regular Show & Tell meetings, and Jour Fixes/Flexes.

About Us

NIRx Medizintechnik GmbH is the market leader in optical brain imaging for top universities, researchers & leading industry partners. Founded in 2007, we focus on innovations in the fields of the most advanced, user-friendly, and reliable fNIRS research solutions. With a constantly growing, highly international team of 50+ dedicated professionals in Berlin (HQ), New York, and Orlando, we invent, design, and build cutting-edge neuroimaging instruments and software solutions. Together with our distributors, we consult and support leading life science researchers worldwide. 

How to apply:

NIRx is an equal opportunity/affirmative action employer. We base all hiring decisions on non-discriminatory factors.

If you meet the skills requirements and wish to join NIRx, please submit your resume (and if applicable, also your work sample / portfolio) via our application page. 

Please click here to apply.