Implementation Manager, Healthcare Delivery

Remote,  US or Canada          ·           Full time

Linus Health is a Boston-based digital health company focused on transforming brain health for people across the world. By advancing how we detect and address cognitive and brain disorders – leveraging cutting-edge neuroscience, clinical expertise, and artificial intelligence – our goal is to enable a future where people can live longer, happier, and healthier lives with better brain health.

We are a team of 95+(and growing!), embarking on an exciting period of accelerated growth.  We invite collaborative, self-driven and impact-oriented professionals to join our dynamic and fast-growing team.

Does this sound like an innovative & disruptive start-up where you could see yourself?  if so, continue reading!

Please note that this person can be based anywhere in the US or Canada. Unfortunately, we are not able to offer sponsorship at the moment. While this is a remote position, this person may be expected to travel to client sites(very minimal) and to the Boston office(HQ) a few times a year.

The Role:

As an Implementation Manager you will report to the VP, Customer Experience and be responsible for the overall workflow and management of assigned projects from inception to completion and will lead the internal team to deliver the work within the defined scope, timeline and budget.

What You’ll Do:

• Work cross-functionally with the Commercial and Customer Success teams to ensure smooth knowledge transfer and seamless customer experience
• Define, oversee and track progress in action items, decisions, risks, and deliverables
• Provide detailed account walkthroughs and assist many new customers with implementation
  • Clearly communicate account setup requirements and expectations with customers and key stakeholders
  • Educate customers on capabilities, and best practices to simplify adoption and align expectations
• Work cross-functionally with internal product, engineering and data teams, as well as with external partners, to develop realistic project plan/schedules 
• Leverage feedback for continuous improvement to the onboarding process
• Develop a deep understanding of customers’ business and operational objectives
• Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Linus tools and platforms 
• Connect with management to provide regular project updates on project status including risk mitigation plans and to escalate unexpected events impacting project schedule, budget and resources
• Maintain strong customer relationships over the course of projects; manage client expectations with respect to project timelines, risks, and deliverables
• Proactively identifies opportunities for improvement to company processes.

About You:

Must Haves:

• Software Implementation or Project Management experience with digital health, HealthTech, healthcare provider or similar
• Effective communication skills including written, verbal and presentation, with demonstrated ability to manage concurrent complex deliveries in a dynamic, fast-paced environment
• Highly organized and detail-oriented, yet flexible and comfortable with ambiguity
• A bias for action and a passion for disruptive innovation
• Passion for improving the way people care for their mental and physical health

Nice To Haves:

• Current or prior experience as a Medical Assistant

What We Offer:

• As a health and wellness company, an opportunity to have a lasting impact on the way people and communities engage with brain and mental health, and even to affect the prognoses of people’s mental and brain health trajectory
• A mission driven environment where all 90+ employees strive to exemplify our core values every day
• Competitive compensation packages that include an annual discretionary target bonus incentive as well as valuable equity for full time employees
• Unlimited PTO — We know this can work both ways, however our leadership team does an excellent job at encouraging people to take PTO
• A sincere and deep appreciation for the importance of mental health: We have recently implemented a “monthly flex day” where employees are encouraged to take time away from work to rest, recharge & reset.
• A peer-to-peer recognition program: Celebrating our employees’ hard work and success is in our DNA!
• Employee Referral Incentive program
• A robust healthcare package that includes medical, dental & vision benefits as well as a 401(k) program where Linus will match up to 6% of employee contributions

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

Please click here  to apply.