Sales Support Team Lead

Cleveland, OH              ·         Full time

Locations: Cleveland, OH

Responsibilities

• Supervises daily activities of a small team and recommends improvements for overall efficiency.
• Trains new team members.
• Manages performance to include annual performance reviews.
• Creates and completes documentation necessary for sales operations functions.
• Creates and distributes monthly/quarterly sales metrics to sales management.
• Supports inter/cross-department meetings.
• Ensures proper and optimal use of Salesforce CRM system.
• Reviews CRM records for accuracy and timely completion.
• Assists Sales Team with the creation and management of leads, contacts, and accounts within the CRM.
• Manages inventory and order fulfillment processes in coordination with supply chain and third-party vendors.
• Coordinates with Sales Reps after trade shows to assist with follow up for new and existing leads/contacts.
• Reports sales data analysis and metrics to manager.
• Manages new account creation, approval, and creation of pricing agreements in coordination with sales management.
• Assists Accounting and Sales teams with obtaining purchase orders.
• Assists in management and order fulfillment process for customers and Sales team trunk stock.
• Assists in managing complaints and customer support.
• Other projects as assigned.

Qualifications:

• BA/BS Degree is required.
• Proven success in a service/support related position.
• Proven knowledge of CRM/ERP environment.
• Proficient with MS Word and Excel.
• Strong self-starter, who is also an effective leader and team player.
• Experience working in a regulated industry desired.

Why Join Our Team?

• Voted Top Workplace in 2022
• Competitive salary with company-paid medical, dental, and vision benefits
• High growth company with game changing technology.
• A passion for improving the lives of millions of pain sufferers

Please click here to apply.