Customer Service Manager

Customer Support           ·          Dallas /FT. Worth           ·          Full time

Rapid Medical is quickly expanding our commercial sales operations efforts across the US. We are looking for a Customer Service Manager to help us support our increased customer relationships across the Americas Team markets. ​

In this role, we seek a team member who is a thought leader with a mindset for service. We expect you to be an excellent communicator who understands customer needs. We want to meet you if you are also goal-driven and analytical.

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Company Overview:

Our mission is to develop safe and effective neurovascular medical devices that benefit patients and meet physicians’ needs. We are committed to advancing patient care by providing the most reliable, easiest-to-use, and highest-quality products supported by proven clinical data. 

We are looking for a dynamic leader to become an intricate part of their team’s success. With a focus on adding immediate value to both customers and the organization, this candidate will possess all the necessary skills to drive market share while at the same time building lasting long-term relationships.

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Scope & Responsibilities: 

• In-depth knowledge of using and optimizing ERP software
  • Create and manage business processes, including special selling programs & promotions
  • Generate reports
• Customer master data management
  • Account set up
  • Pricing 
  • Territory alignment
  • Bill-to and ship-to sites
• Customer order management
  • Order receipt, confirmation & entry
  • Return authorization
  • Credits & rebates
  • Invoicing
• Order fulfillment & distribution operations
  • Receipt of medical devices shipped from manufacturing locations
  • Picking, packing, and shipping customer orders
  • Warehouse management
• Inventory Management
  • Marketing collateral, supplies, and demonstration products 
  • Car stock
  • Evaluation
  • Consignment
  • Inventory reports, audits, and reconciliations
• Finance management
  • Purchase orders
  • Accounts receivable & collections
  • Accounts payable 
  • Coordination with the Corporate Finance team in Israel

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Required Education & Experience:​

• 2+ years of experience in a similar role 
• A high school diploma 
• Warehouse management experience
• In-depth knowledge of using and optimizing ERP software
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Strong interpersonal skills (customers, sales leadership, cross-functional business partners)
• Strong communication skills (Listening, writing, and speaking)
• Strong analytical, process, and problem-solving skills
• Ability to successfully handle multiple priorities
• Ability to collaborate cross-functionally with minimal supervision

Preferred Education and experience​

• Prior customer service experience in a medical device environment
• Experience with PRIORITY ERP 
• Bachelor’s degree preferred

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Please send your CV to our HR Department at: Kelsey.George@rapid-medical.com. 

Please click here to apply.