Head of Customer Success

NY/NJ mixes in-office and remote work           ·           Full time

About the Position:

RESTORE-Skills is a fast-growing SaaS company, changing the way therapy and skill-building are delivered today. We gamify therapy and skill-building to empower therapy teams and motivate patients to play more, achieve more, and reach for more. 

The Regional Director of Business Development is a critical role in RESTORE-Skills’s strategic goals to expand our services within the Long-Term Care and Healthcare Industry. We are a team of enthusiastic professionals building the category of On-demand, Data-driven, and Skill-building. We are looking for a leader that can drive growth throughout the entire customer journey. This role is well suited for someone that is self-motivated, successful working independently, comfortable creating and nurturing relationships with business owners and senior management, and has the drive to confidently promote the benefits of RESTORE-Skills to prospects. 

Responsibilities:

Drive growth by defining CS strategy and aligning the CS efforts with our customers’ goals and market needs.   

• Drive Customer Outcomes 
  • Define and achieve customers’ partnership goals 
  • Increase renewal rates and reduce attrition 
  • Expand our revenue in accounts through up-sell
  • Drive new business growth through greater advocacy and reference-ability
• Inspire Customer Success Across Company
  • Drive a company-wide culture of Customer Success
  • Align with Restore’s Marketing team to expand business with existing clients. 
  • Align with Product around driving product roadmap
  • Align with Sales around cross-sell and up-sell 
  • Align with Leadership Team around key metrics and objectives
• Define and Optimize Customer Lifecycle
  • Evaluate and adjust the customer journey
  • Develop listening points in the journey (e.g., usage, satisfaction, etc.)
  • Standardize interventions for each point in the journey
  • Define segmentation of customer base and varying strategies
  • Identify opportunities for continuous improvement
• Measure Effectiveness of Customer Success
  • Define operational metrics for the team
  • Establish a system for tracking metrics
  • Create a cadence for review within the team
  • Expose a subset of metrics to the executive team and the company

Qualifications 

The ideal candidate will have 5-plus years of experience in the long-term care setting and a proven sales background. 

• Passion for revenue and growth
• 5+ years experience in nursing homes/therapy companies operations
• Experience in leading customer-facing organizations in the SaaS space 
• Ideally combined background of post-sale and sales experience
• Strong empathy for customers AND Deep understanding of value drivers in recurring revenue business models, 
• Experience with monthly subscriptions preferred 
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• An enthusiastic and creative leader with the ability to inspire others
• Excellent communication and presentation skills

Positions are needed in:

• Full-Time Position
• Hybrid – NY/NJ mixes in-office and remote work
• Salary Range: $110,000 – $150,000

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Commission pay

To apply: Send resume & cover letter (please include salary requirements) to info@restoreskills.com

About the Company

RESTORE is an adult rehabilitation and skill-development platform. RESTORE offers fun, therapy-driven activities that can be practiced almost everywhere at any time, eliminating the barriers of limited time frames in the rehabilitation gym.

With built-in performance tracking, RESTORE gives therapists meaningful information about adherence and clinical progress both during and between in-person sessions. Founded in Israel in 2010, the parent company, Timocco, established its US headquarters in Akron, OH in 2015, and a second office in NYC in 2017.

Timocco serves school districts, hospitals, private clinics, and nursing homes across the US, Europe, and Israel.

Please click here to learn more.