Senior UX Researcher (Freelance)

Product         ·          New York, NY        ·       Hourly

Who We Are:

Click Therapeutics, Inc. develops and commercializes software as prescription medical treatments for patients with unmet medical needs. Through cognitive and neurobehavioral mechanisms, Click’s Digital Therapeutics™ enable change within individuals, and are designed to be used independently or in conjunction with biomedical treatments. The Clickometrics® adaptive data science platform continuously personalizes user experience to optimize engagement and outcomes. Click is progressing a broad pipeline of Digital Therapeutics™ across a variety of high-burden therapeutic areas, including Major Depressive Disorder, Schizophrenia, Migraine, Multiple Sclerosis, Chronic Pain, Atopic Dermatitis, Acute Coronary Syndrome, Obesity, Oncology and more. For more information on Click, visit ClickTherapeutics.com.

About the Role:

We’re looking for a Senior UX Researcher to join our team for 7-9 months. Reporting to the UX Researcher Lead, you will join a small but growing team of UX researchers who are passionate about designing products that improve health outcomes for patients. You will collaborate closely with design, product, engineering, and science to understand, imagine, develop, and validate digital therapeutics that address specific health conditions. You’ll play an integral part in the entire product development cycle, from research and ideation, through delivery and iteration. You’ll bring a strong mix of qualitative and quantitative research methods, design-thinking methodology and a rigorous human-centered design perspective to the team. 

This position is based out of Click’s headquarters located in Tribeca, NYC, at the center of one of the fastest-growing digital health communities. We have a hybrid working model that consists of at least 2-3 days in office each week.

Responsibilities:

• Collaborate with design, product, and science and serve as the voice of the patient in helping establish the product vision. 
• Lead research initiatives that help us design better digital therapeutics using a combination of qualitative and quantitative research methods to create a more complete picture of the problem space
• Use generative and evaluative research methods to understand the healthcare journey, identify new opportunities to improve the patient experience, and validate product solutions
• Act as the patient advocate on cross-functional teams, ensuring that we create exceptional experiences that deliver on our promise to “place patients and their loved ones at the center of what we do”
• Work within a cross-functional team to validate both low and hi-fidelity prototypes using feedback from internal and external stakeholders
• Generate actionable insights and present actionable recommendations to drive stakeholder decision making across the organization
• Partner with Design and Product to make research an essential part of our practice and culture. (i.e creating documentation on best practices, advocacy of methods, partnering and mentoring on tests run by design or PMs, maintaining and growing a knowledge repository)
• Evangelize and educate about user experience research throughout the organization 
• Lead projects and mentor/provide work direction for more junior researchers 

Qualifications:

• 5+ years of experience conducting UX Research
• Significant work history orchestrating and conducting a wide range of generative and evaluative user research studies using quantitative and qualitative methodologies
• Experience creating artifacts such as personas and experience journeys to tell compelling stories
• Experience leading research projects throughout the product development lifecycle in collaboration with cross-discipline stakeholders, including creating research plans, leading synthesis sessions and facilitating workshops in collaboration with multiple stakeholders.
• Experience working with quantitative methods including survey design and statistical analysis

Preferred Qualifications:

• Experience working in the healthcare industry, preferably working on a healthcare app. 
• Proficiency in research tools such as Dscout, Dovetail and UserTesting.com 
• Bachelor’s or Master’s degree in Human Computer Interaction, Cognitive Psychology, Information Science, Anthropology, Sociology, or related technical field

Compensation:

This is a freelance role that pays an hourly rate of $80-$110. The final hourly rate will be dependent upon skills, experience and location. 

Equal Employment Opportunity:

Click Therapeutics is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Click Therapeutics also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Click Therapeutics in the U.S. In certain circumstances it may be advantageous to Click Therapeutics to support the application(s) for temporary visa classification and/or sponsor applications for permanent residence so that a foreign national colleague can accept or remain in a work assignment in the U. S. For certain classes of temporary visas, the resulting work authorization may be specific to Click Therapeutics and the specific job and/or work site. Click Therapeutics may at its business discretion decide to or refrain from obtaining, maintaining and/or extending the temporary visa status and/or sponsoring a colleague for permanent residency and /or employment eligibility, considering factors such as availability of qualified U.S. workers and the colleague’s long-term prospects for securing lawful permanent residence, among other reasons. Employment applicants requiring immigration sponsorship must disclose, when initial application for employment is made, whether or not they are legally authorized to work for Click Therapeutics in the U.S. and, if so, whether that authorization permits them to work in the job they seek. In no case should Click Therapeutics support of a colleague’s temporary visa application or sponsorship of a colleague for permanent residence be construed to guarantee success of that application or amend or otherwise invalidate the “at-will” employment relationship between the colleague and Click Therapeutics.

Recruitment Phishing Scams: 

As recruitment phishing scams are growing, we urge you to be vigilant during the job search process. Please be mindful of the following:

• Click Therapeutics will only reach out to you through an “@clicktherapeutics.com” email address.
• Other than your email address or telephone number, which you may provide via a job application portal, Click Therapeutics will never ask you to provide personally identifiable information about yourself (such as a Social Security Number or Driver’s License Number) via email or a messaging application (like that used on the LinkedIn platform).
• Click Therapeutics will conduct interviews face-to-face over Zoom.
• All job postings will be listed on the Click Therapeutics official career page. If someone contacts you about a job or position that is not listed on the official career page, please contact the Click Therapeutics recruitment team at the contact information below.
• If you have any questions regarding the validity of a recruitment inquiry or an interview, please contact the Click’s recruitment team at recruitment@clicktherapeutics.com to confirm before proceeding.

Please click here to apply.