Facilities Clerk

Facility Management            ·              Valencia (CA), United States              ·           Full time

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Valencia (CA), United States

Facilities Clerk

Overview

To ensure and provide excellent customer service to our internal customers through oversight and follow through of daily activities associated with facilities work order requests, preventive maintenance, mail services, and vendor services. Maintains preventative maintenance documentation for Facilities, Mechanical Engineering and other departments as required.

What you’ll do:

• Enter, schedule and distribute work order requests as received through computerized preventive maintenance work order system (MPII). Follow through with internal customers regarding expected completion time and clarification of requests if appropriate. Ensure that work orders are complete within specified time frame and to customer’s satisfaction.
• Generate Preventive maintenance work orders (Pm’s) on a weekly basis. Ensure PM’s are completed and turned in by due date. Follow through as required. Assist with identifying required PM’s per GMP requirements and ensuring they are entered in the system.
• Close completed work orders and PM’s. Ensure appropriate paperwork is signed off. Enter additional comments, corrective action needed or taken, and time spent on task. Maintain PM and work order files.
• Ensure appropriate documentation and authorization is received prior to scheduling work in controlled areas. Keep organized GMP documentation.
• Act as primary Facilities contact. Includes, covering Facilities main line and routing or responding to calls and emails as appropriate and assisting internal walk–in customers as required. Use problem solving techniques, tact and discretion when handling calls. Requires daily interaction with Facilities personnel to discuss work load scheduling and assignment.
• Run weekly open and past due work order reports. Review reports for accuracy and distribute to the appropriate department head. Follow up on past task assigned to Facilities. Share results with staff and update with comments and delay description if appropriate.
• Perform other facilities related administrative duties as needed to maintain compliance with governing agencies.
• Other duties as assigned.

Travelling Requirement:  Limited

What you bring to the team:

Education: H.S. Diploma is required

Nice to Have: A.A. Degree

Work Experience

• Minimum of 4 years work experience in a customer service environment and/or a record management role.
• Experience working in a medical device manufacturing plant or Facilities Department may also be considered in lieu of education or work history.

Personal Competencies

• Excellent interpersonal skills.
• Verbal and written communication skills.
• Excellent organizational skills.
• Ability to prioritize multiple tasks.

Social  Competencies: Ability to work under pressure and meet project timelines across departments

Leadership Competencies

• Previous management experience. Set expectations and provide feedback to your team.
• Ability to manage and direct the work a team of three employees

Professional Competencies

• Ability to work well with ever-changing priorities and situations
• Must be a self-starter who can work well and communicates with people at all levels both in and out of the organization
• Excellent written and verbal communication required
• Strong math and reading skills
• Ability to read blue prints and understand motor schematics
• Ability to write reports, create graphs using Microsoft Software
• Must be able to work with all levels of management and peers.  Ability to maintain professionalism among peers and communicate effectively will all levels of the organization.

Language(s)/ Level: English/ Proficient, great verbal and written communication skills.

IT Skills:  Working ability in Microsoft Excel, PowerPoint and Microsoft Access is required.

Our offer:

• Exciting and challenging work environment
• Comprehensive benefits package
• Training and development opportunities – we believe every employee deserves a development plan. Come, learn, and grow with us!

Don’t meet all the criteria?  If you’re willing to go all in and learn we’d love to hear from you! 

We love to work with great people and strongly believe that a diverse team makes us better.  We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however only individuals selected for an interview will be contacted.  All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Senior Manager, Human Resources.

Pay Ranges: $20.62/hr – $29.18/hr

Health Benefits & Perks:

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
• Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO & paid holidays*
• Employee Assistance Program

*Plan rules/offerings dependent upon group Company/location.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Please click here to apply.