Clinical Specialist, Immersive Healthcare (MI/IN)

Immersive Healthcare – Sales               ·           Your Remote US Office (Remote)           ·           Full time 

As part of the Immersive Healthcare commercial sales team, you will leverage your clinical expertise and your passion for patient care to drive adoption, utilization, and customer satisfaction with the REAL Immersive System. You will provide support to the commercial sales teams in the areas of market development, REAL System demonstrations, REAL System installations, troubleshooting, education and training, customer service and follow-up.

We are seeking candidates located in Detroit, MI, or Indianapolis, IN.

What You’ll Work On

Education and Training

• Educate existing and potential customers on the merits and proper clinical use of REAL System by giving presentations, demonstrations, and training on REAL System, using marketing collateral resources and other platforms and formats to drive utilization of REAL System
• Participate in the development and execution of continuing education programs or other professional education activities sponsored by Company
• Coordinate and participate in local, regional, and national meetings and trade shows

Customer Service

• Participate in U.S. product launch activities
• Serve as primary resource for clinical support in the areas of REAL System demonstrations, installation, troubleshooting and follow-up customer training(s)
• Work with commercial sales teams to increase account penetration and utilization of REAL System for new and existing line of products and services and improving quality of service to customers
• Develop relationships with potential and/or existing customers to expand use of REAL System
• Respond to customer needs and feedback by developing creative solutions, working in collaboration with territory manager, sales leadership, and marketing
• Commit to travel as necessary for position and product line support
• Record all customer activity and communication in company’s customer relationship management software (i.e., Salesforce)

Professional Development

• Maintain professional license and/or credentials
• Build strong product and clinical knowledge on Immersive Healthcare products, competitive technologies, and therapies

Planning & Administrative

• Submit accurate records of sales expenses, adhering to company travel and expense policies for both out-of-pocket and system-recorded expenses
• Obtain and maintain credentialing as required to service customer accounts
• Complete other special projects or assignments as requested.
• Coordinate with internal customer and technical support teams to keep accounts up to date.
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
• Ensure other members of the department follow the QMS, regulations, standards, and procedures.
• Perform other work-related duties as assigned

What You Contribute

• 2+ years of practical clinical experience in Occupational Therapy, Physical Therapy, or related clinical field. License must be in good standing and free of any present or historical disciplinary action.
• Strong clinical, technical, and organizational skills
• Ability to function in a busy, demanding, and competitive environment
• Outstanding verbal and written communication skills
• Experience with use of technology in a healthcare setting
• Ability to demonstrate initiative and to solve problems in a fast-paced, ever-changing business environment
• Ability to work autonomously: setting tasks and direction under limited supervision
• Vaccination records or proof of immunity to diseases (including COVID-19) may also be required in the performance of your job

Working Conditions

At least 75% business travel. The employee is frequently required to stand, walk, sit, and reach with hands and arms, and to use a computer, sitting for extended periods.  Specific vision abilities required by this job include ability to read, close vision, distance vision, color vision, peripheral vision, and depth perception.   

Annual Base Salary Range:  $80,000 – $110,000 / year

We offer a competitive compensation package and benefits program.  Individual total compensation will vary based on factors such as sales territory, qualifications, skill level, and competencies.   

What We Offer

• A collaborative teamwork environment where learning is constant, and performance is rewarded.
• The opportunity to be part of the team that is revolutionizing the treatment of some of the world’s most devastating diseases.
• A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, and short and long-term disability insurance, 401(k) with employer match, an employee stock purchase plan, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).

Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures, and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need. Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada, and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local laws.

If you reside in the State of California, please also refer to Penumbra’s Privacy Notice for California Residents.

For additional information on Penumbra’s commitment to being an equal opportunity employer, please see Penumbra’s AAP-Policy-Statement.

Please click here to apply.