Support Technician – fNIRS 

NIRx Medical Technologies LLC Orlando             ·        Working Student, Full or Part-time

Your mission:

Support technician – fNIRS  

About us 

NIRx Medical Technologies LLC is the market leader in optical brain imaging for top universities, researchers & leading industry partners. Founded in 2007, we focus on innovations in the fields of the most advanced, user-friendly, and reliable fNIRS research solutions. With a constantly growing, highly international team of 50+ dedicated professionals in Berlin (HQ), New York, and Orlando, we invent, design, and build cutting-edge neuroimaging instruments and software solutions. Together with our distributors, we consult and support leading life science researchers worldwide.

Job Description 

As our North American team grows, we are looking for a support role for the Orlando Office. This is an onsite role for someone who tests, manages and repairs the devices. On occasion, supporting our logistics coordinator will also be important.  

This is a junior level role which has the potential after graduation or longer successful performance to grow into something more. The role is full time or part time (min. 20h/week). 

Responsibilities 

• Management of fNIRS demo equipment (organize system loans and training) 
• Testing of fNIRS equipment. Test unique scientific applications as well as regular quality control testing of demo equipment 
• Troubleshoot technical issues with end users (over video calls and emails) 
• Manage warranty replacement and support records 
• Assemble recording equipment based on end user specifications 
• Supporting our logistics coordinator in his day-to-day tasks if necessary  

Qualifications 

• Bachelor degree preferably but not required 
• Experience in technical support or customer service roles 
• Being able to work onsite in Orlando 
• Willingness to learn and grow in the area of physics 
• Experince with EEG and fNIRS are a plus as well as inventory management 
• Sufficient use of tools such as Microsoft Office and G-Suit 
• Service oriented mindset with attention to detail and excellent written and verbal communication skills which support our mission  

Joining NIRx, you can expect 

• A competitive compensation & benefits package, with employee wellbeing in mind. 
• To support leading scientists to advance the understanding of the human mind and explore new pathways for medicine to improve man lives. 
• A role with purpose, collaboration, and autonomy in an agile organization with flat hierarchies, quick decision-making processes, and a shared-leadership culture. 
• To work in a driven international team of engaged and enthusiastic colleagues with a Make Things Better approach. 
• An inspiring, stimulating, and flexible work environment with resources to learn and grow, from annual team training allowances to onsite professional development opportunities, including regular Show & Tell meetings and brown bag lunches with experts. 

Your Qualification

• Solid knowledge of CRM and/or ERP solutions.
• Solid knowledge in Microsoft Solution especially with focus on Excel (e.g. macros and pivot tables).
• Huge plus: Solid experience with Microsoft PowerBI, Dynamics or Business Central.
• Good team-working, collaboration and communication skills, positive attitude.
• Independent, goal-oriented and structured working style. You take ownership of your tasks.
• Having a psychology or neuroscience background is a plus.
• Location: Orlando.

Why Nirx

• Attractive compensation & benefits package (e.g. 401K).
• Working in a collaborative atmosphere and agile environment with a team of 50+ outstanding and recognized experts and leaders in their field. 
• A role with purpose, collaboration, and high degrees of autonomy and responsibility. 
• Personal Development: We are committed to further train and develop on the job.
• Join a company group of US and Germany based companies with clients in 60 countries. Established over 20 years ago and growing ever since. 
• A financially healthy private business in the Neurotechnology market.
• Flexible working times around core hours.

About Us

NIRx Medizintechnik GmbH is the market leader in optical brain imaging for top universities, researchers & leading industry partners. Founded in 2007, we focus on innovations in the fields of the most advanced, user-friendly, and reliable fNIRS research solutions. With a constantly growing, highly international team of 50+ dedicated professionals in Berlin (HQ), New York, and Orlando, we invent, design, and build cutting-edge neuroimaging instruments and software solutions. Together with our distributors, we consult and support leading life science researchers worldwide. 

How to apply:

NIRx is an equal opportunity/affirmative action employer. We base all hiring decisions on non-discriminatory factors.

If you meet the skills requirements and wish to join NIRx, please submit your resume (and if applicable, also your work sample / portfolio) via our application page.