Inside Sales Specialist

Sales           ·             Colorado Lakewood (onsite)     ·        Full time

Inside Sales Specialist

Role Type: Permanent, Full Time

Hours: 40 hours/ WK

Location/Contract set up: Open Bionics Inc – Colorado Lakewood (onsite)

Salary band range (dependent on experience): $60,000 – $80,000 per annum plus uncapped commission scheme

Reports to: Chief Marketing Officer

The Company: 

We are Open Bionics, a growing startup based in Bristol who designs, develops and manufactures beautiful bionic limbs for those with upper limb absences. Our flagship product is the Hero Arm and with this myo-electric arm, we turn disabilities into superpowers! 

We have collaborated with some of the biggest brands in the world, such as Star Wars, Marvel, Twentieth Century Fox and Konami, and we have won multiple awards, including Hanger Clinics Innovation Award. Please visit our website to find out more about us: www.openbionics.com.

Role Specification: 

We are expanding our clinical presence in the US, and we have an opportunity for a talented Inside Sales Specialist to join us to source patient referrals for our internal clinics. This is a crucial part of our process and we’re hoping to meet someone who loves nothing more than building relationships with customers and delivering value for them. This is a commission based role with a base salary. On target earnings are uncapped. 

Do you care about making a difference to people’s lives? 

We are looking for an experienced and motivated Inside Sales Specialist to join our team. You will be responsible for sourcing new referrals and leads for our clinics and qualifying them. You’ll work closely with the marketing team and the clinical team, to determine effective lead strategies, and monitor prosthetist caseload to source further referrals. 

You will be an integral part of our business development plan with reaching out to potential patients, promoting our product, and generating and converting leads. You’ll be a strong communicator, with an ability to build rapport with potential patients and clients. We’re keen to hear from strongly motivated people who thrive engaging with people over the phone, with a sales prowess. 

Key responsibilities: 

• Deliver a high volume of phone calls/emails/texts daily to customers.
• Keep up to date with relevant organization and product updates.
• Log all activity on a daily basis in the Company’s CRM (Netsuite).
• Identify / monitor trends, patient data and sales potential. Adjust strategy accordingly if patients need different types of communication. Share learnings with key decision makers, leadership, and partners.
• Develop, manage, and maintain strong relationships with potential patients, their families, and internal clinics. 
• Facilitate and drive the Open Bionics patient experience by delivering well qualified patients into our internal clinics. 
• Deliver education on Open Bionic products to potential patients and/or their families.
• Maintain consistent and open communication with key leadership and stakeholders: patient/customer care and marketing. 
• Ensure alignment and collaboration with the clinical team, customer support team and marketing team to support effective activities. 
• Collaborate with the clinical team to support patients coming into our clinical locations
• Work closely with our PCC to pass potential patients into our clinics
• Create plans to support special projects in lead generation. 
• Follow the process when connecting and following up with potential patients
• Develop better and more effective way to connect with our potential patients
• Follow the process of topics to talk with patients and document everything in our Company CRM (Netsuite)
• Verifying patient insurance on the Company’s CRM system and determine levels of coverage/estimated payment responsibility.

Person Scorecard 

Essential:

• Previous experience in a sales environment with at least 1 year working as a tele-sales representative or similar.  
• Personable and effective communicator, comfortable dealing with various situations.
• Organised, able to prioritise their own workload and manage their own time with minimal supervision. 
• Effective collaborator with various teams and departments, and able to offer suggestions and contribute to meetings. 
• Effective persuasion and negotiating skills, able to use sales techniques to find positive outcomes for patients. 
• Is emotionally aware and able to handle own emotions, as well as respond to others appropriately. 
• Be proficient in using technology with familiarity with calendars, word processing, and data entry systems (CRMs).
• Confident and enthusiastic about our products and reaching out to potential leads/patients. 
• Have an awareness of HIPAA legislation and how it applies in practice. 
• Committed to equality and diversity in the workplace. 

Desirable: 

• Familiarity or confidence using Netsuite systems. 
• Experience in the medical device (or relevant medical) manufacturing environment.
• A Bachelors degree or similar in communications or similar isn’t essential but would be advantageous. 
• Experience in prosthetics, particularly upper limb, would be advantageous but not essential. 
• Familiarity with working with startups and a willingness to wear multiple hats to achieve results. 
• Experience working in a standalone role would be advantageous. 

Benefits

• 30  days annual leave (including public holidays).
• Commission based compensation in line with achievement of sales targets. 
• Company share options.
• Health Insurance coverage
• Employers matched 401(k) contributions up to 3% salary.
• Up to 50% subsidised Gym/Sports membership or exercise classes.
• Up to 50% subsidised language classes.

To Apply

• Visit our website https://openbionics.com/ and click ‘Careers’ where you can apply.
• Write a Covering Letter explaining why you are suitable for the role. You must address the person’s scorecard criteria and detail why you want to work for Open Bionics.
• Upload your CV which evidences the technical aspects of your knowledge, skills and experience.

Please note that both of the above must be provided in order to be considered for the post. 

Other Information

Open Bionics is an Equal Opportunity Employer. If you are disabled and require any reasonable adjustments, please contact hr@openbionics.com.

We welcome inquiries from everyone and we value diversity in our workplace. We may operate positive action measures to encourage people from under-represented groups to apply and help them overcome disadvantages in competing with other applicants.

The chosen candidate will be expected to start within one month following the offer of an employment contract with Open Bionics, Ltd and will be expected to provide proof of their right to work in the USA. Open Bionics also reserves the right to run a background check prior to official employment to ensure no exclusions from the National Payer list and no felonies that may put our patients at risk.

Apply for this job

Location: US – Colorado (Onsite)

Department: Sales

Job Title: Inside Sales Specialist

Salary: $60,000 to $80,000 per annum (DOE)

City: Lakewood (CO)

Country: United States of America

Please click here to apply.