Senior Customer Insights & Research Manager (Global)

Operations; Research & Development                 ·              Crawley, United Kingdom                  ·             Full-time

About the job-Senior Customer Insights & Research Manager (Global)– Hybrid- Crawley UK

We don’t just build technology. We build hope.

At Elekta we believe patients should have access to – and benefit from – precise, personalised radiation therapy. Elekta’s Precision Radiation Medicine is revolutionizing cancer care. Bringing together science, technology, and clinical intelligence, we’re working towards a future where everyone who needs it can benefit from precise and individually tailored radiotherapy treatments. We’re giving millions of patients the chance to live more moments that matter.

What You’ll Do at Elekta

As a Senior Customer Insights & Research Manager you will be responsible for leading a best practice customer insight discipline in Elekta. This role sits within an intelligence function helping drive data driven decision making within Elekta.

You will be responsible for leading and managing our voice of customer programme as well as providing a centre of excellence to stakeholders with specific research needs. You will work closely with regional, product and operational teams to build insights into their customers, markets, products, and new business opportunities.  You will be responsible for bringing the voice of the customer to the centre of the business by creating feedback loops, developing training, and fostering a culture of customer-centricity and information sharing. You will be naturally inquisitive and have a desire to integrate customer, operational and employee insight to drive business change.

The right stuff

• Lead, develop, manage and systematically analyse customer insight and feedback from continuous Voice of Customer studies (e.g., Relationship, Transactional and Product Surveillance surveys), providing recommendations to the businesses to improve their products and services.
• Support business objectives through a mix continuous and ad hoc research. Delivering insight and analysis by utilising a variety of primary and secondary methodologies (including surveys and advisory boards)
• Share and socialize actionable customer insights in an engaging way to senior leadership and the wider organisation to ensure common understanding and foster a culture of customer-centricity and information sharing.
• Own and continuously develop a series of dashboards that help share Voice of Customer insights and create a culture of customer ownership throughout the business.
• Partner with the regional, product and operational teams to define a fit for purpose research programme, that answers business questions and helps shape business plans.
• Ability to look at other sources of insight and data to add context and understanding – exploring trends and integrating customer with operational and employee data.
• Provide expert advice and guidance to stakeholders around the business to support their research and intelligence requirements.

What we believe you have

• Educated to Degree level or equivalent in marketing, statistics or similar.
• Experience of working within a marketing, customer experience, market research or analysis function 
• Proven experience in designing and executing a range of quantitative and qualitative research methodologies, including questionnaire design and scripting, and survey analysis.
• An expert in working with data, data extraction and manipulation, as well as analysing verbatims.
• Ability to communicate clearly and explain complex analyses in a clear, concise, and engaging way to a range of stakeholders across multiple geographies and a wide range of audiences (including senior leadership)
• Experience of creating dashboards and other innovative ways of presenting data such as infographics
• Strong ability to tell a story from data.
• Advanced Excel skills
• Passion for understanding consumer behaviour and psychology.
• Ability to manage multiple projects at the same time and deliver against deadlines.
• Understanding of GDPR and best practice research guidelines to ensure the legal and ethical collection of market research data.

What You’ll Get

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits. Please note that depending on the location the benefits might vary.

• Group Income Protection
• Private Medical Insurance
• Pension
• Dependants’ Pension
• Retirement Policy
• Life Assurance
• Holiday Purchase
• Cycle-to-work scheme
• Flexible working hours
• Hybrid work environment
• Long Service Awards

Hiring Process

We are looking forward to hearing from you!

Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

Your Elekta contact

For questions, please contact the responsible Global TA Partner Nidhi Sarkar, at nidhi.sarkar@elekta.com.

We are an equal-opportunity employer

We are an equal-opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.

About Elekta

As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. Elekta is a proud innovator and supplier of equipment and software used to improve, prolong, and save the lives of people with cancer and brain disorders.

More than 6,000 hospitals worldwide rely on Elekta technology. We openly collaborate with customers to advance sustainable, outcome-driven, and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it’s personal, and our global team of 4,700 employees combines passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope.

Elekta is headquartered in Stockholm, Sweden, with a presence in more than 120 countries, and is listed on Nasdaq Stockholm. For more information, visit elekta.com or follow @Elekta on Twitter and on LinkedIn.

Please click here to apply.