Senior Technical Service Manager 

Sales  (JFG)             ·            Shanghai, China               ·           Full time

Senior Technical Service Manager

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Locations: Beijing, China; Shanghai, China

Time type: Full time

Posted on: January 8, 2024

Job requisition id: JR-11664

Join us today and make a difference in people’s lives! 

Job Summary:

• China Senior Technical Service Manager is responsible for China technical service team daily operations management.
• This position is expected to develop China capital equipment service sales business model together with developing a professional technical service team to execute and perform the service business strategy
• This position is also expected to work closely with global TSSI and quality affairs team to optimize and standardize China technical service working SOP, perfect service protocol.
• This position should involve in developing China technical service long term strategy to support China CP sustainable growth.

Role and Responsibility:

• Develop and implement China service business strategy and tactic plan.
  • Develop and pilot LivaNova China service business model, including but not limit to: additional machine warranty pricing model, spare parts pricing strategy, existing installation machine upgrade model with pricing strategy and maintenance/ repairing service model.
  • Work with global TSSI, marketing and R&D team to build up HLM connectivity pathway to support Essenz launch
  • Develop China service spare parts inventory management SOP 
• China technical service team daily operations management            
  • Maintain technical service database/ record and provide analysis and report 
  • Optimize and standardize China technical service working SOP, perfect service protocol
  • Manage service engineer team to deliver good technical support for the field device/equipment installations, trouble shooting and upgrade solution
• Develop China technical service long term strategy with developing a professional technical service team to execute and perform the service business strategy.
  • Follow CP BU strategy to develop service business competencies including digitalization and connectivity
  • Develop team members to increase business acumen and functional skills
  • Identify opportunities and lead the implementation of changes to drive improvements
• Cross functional projects support to ensure China CP business sustainable growth, include but not limit to:
  • Capital equipment registration strategy and technic support
  • Leverage global resource to develop training course to sales team, distributors and customers to provide comprehensive professional technical support with branding enhancement
  • Capital equipment product complaint, repairing pathway and compensation process standardize and improving

Requirement:

1. Bachelor’s Degree in Biomedical Engineering or related field
2. Minimum 10 years service business sales/marketing experience in MNC medical device. and minimum 5 years people manager experience.
3. Good written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
4. Fluent in English, oral and written
5. Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of Technical services to the business
6. Knowledge of financial mechanism that relates to Technical services
7. Demonstrated skill set to manage assigned team and provide coaching and feedback, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations
8. Good problem-solving, organizational, analytical and critical thinking skills including high discretion/judgment in decision making
9. Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
10. Proven successful project management leadership skills
11. Change management skill
12. Develop peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness.

Our commitment to Diversity & Inclusion:

LivaNova values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination.

Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

Background Checks at LivaNova:

Upon successful completion of the hiring process an offer may be extended. Please note, LivaNova reserves the right to conduct background investigations and/or reference checks on all its potential employees, where permitted by local legislation. This offer therefore, is contingent upon a clearance of such a background investigation and/or reference check, and can be rescinded, where permitted by local legislation, based upon data received in the background check and/or refusal to cooperate with or any attempt to affect the results of this check.

Notice to third party agencies:

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Please click here to apply.