Manager, Order Management

Operations             ·             Sunnyvale, California, United States (Hybrid)              ·           Full time

About Ceribell

Ceribell produces the world’s first brain monitor for point-of-care seizure triage and treatment. Our groundbreaking technology enables healthcare providers to test for a suspected seizure and then deliver treatments within minutes. 

We are a rapidly growing venture capital-backed medical technology startup. Ceribell is being used in hundreds of community hospitals, large academic facilities and major IDN’s across the country. With extensive clinical validation of the effectiveness of our product and significant growth potential, all while we are pre-IPO, Ceribell is a fantastic career opportunity.

Position Overview

The Manager of Order Management is responsible for overseeing and directing the day-to-day activities of the Order Management Team. They demonstrate the ability to work on complex accounts, ensuring relevant information is provided to customers. The manager maintains high-quality control, creates and optimizes order management metrics, and develops/improves processes for efficient order entry. Key responsibilities include reviewing orders for accuracy, resolving processing issues, and acting as a subject matter expert in order processing flow. The role involves collaboration with cross-functional partners, implementing process improvement initiatives, and ensuring operating and quality standards are met.

This is a hybrid position with an in-office expectation of at least 3 days per week in our Sunnyvale, CA office.

What You’ll Do

•       Oversee, guide, and direct day-to-day activities of the Order Management Team
•       Demonstrated ability to work complex accounts to provide relevant information to the Customer
•       Maintain a high degree of quality control and validation of the completed work
•       Create and optimize order management performance metrics that will assist in improving productivity, efficiency, quality, and customer satisfaction, monitor and allocate resource accordingly
•       Work to develop and improve processes around the following order entry steps:
•       Process customer orders between systems, business partners, and customers, ensuring all necessary documentation is completed accurately and timely
•       Review incoming orders for accuracy, contract compliance, and business guidelines
•       Enter order, routing, and financial data in systems to ensure timely processing and shipping, delivering a high level of quality that minimizes the risk of delays
•       Be able to identify system error and resolve issues with IT team
•       Resolve order processing and invoicing issues, escalating when necessary
•       Ensure the accuracy and timeliness of order entry and validation processing
•       Act as a Subject Matter Expert for the order processing flow (Systems and Processes)
•       Coordinate with other Departments regarding order status
•       Maintain up to date files according to the standard operating procedure. Ensure copies of orders and return orders are given to appropriate Partners
•       Proactively identify issues, consider alternatives, and take corrective action to resolve problems
•       Prioritize tasks accurately and in a timely manner
•       Collaborate with and support Team members. Participate in problem solving and Team activities
•       Demonstrated ability to lead, implement, and communicate process improvement initiatives
•       Partner with business process owners, solution architects, and subject matter experts to plan, manage, and deliver the design, testing, and implementation of systems supporting Order to Cash functions.
•       Engage cross functional partners to drive sustainable process improvements
•       Maintain customer data such as ship-to addresses and essential contact lists
•       Coordinate and assist with internal questions related to order processing
•       Perform duties and special requests as required by team leader and manager to ensure timely order processing and high customer service
•       Ensure operating and quality standards are met based on service objectives

What We’re Looking For

•       Bachelor’s degree in Finance, Accounting or other business degree
•       Demonstrated experience and ability (minimum 3 years) supervising and leading teams in a fast-paced, high volume organization
•       Order Management/Customer Support experience: order processing, invoice processing, etc.
•       Subject Matter Expertise in MS Office and NetSuite, plus ideally Salesforce, EDI, RPA, and Master Data management
•       Strong written, verbal communication, and presentation skills
•       Financial reporting experience strongly preferred
•       Ability to manage a team by training/coaching team members, resolving conflict, and etc
•       Ability to perform efficiently and effectively under time constraints
•       Demonstrated ability to manage multiple projects simultaneously
•       Demonstrated ability to meet Deadlines
•       Open and willing to embrace changes, as well as to new ideas and approaches
•       Ability to apply deep functional knowledge to complete Department tasks, supervise and train Teams, and problem solve complex/escalated issues

#LI-BD1

In addition to your base compensation, Ceribell offers the following:

• Annual Bonus Opportunity + Ceribell Equity 
• 100% Employer paid Health Benefits for the Employee
• 50% – 70% Employer paid Health, Dental & Vision for dependents (according to plan selection)
• Life & Long-term disability insurance paid 100% by Ceribell
• Monthly cell phone stipend
• Flexible paid time off
• 11 Paid Holidays
• Excellent parental leave policy
• Fantastic culture with tremendous career advancement opportunities
• Joining a mission-minded organization!

Compensation Range

$115,000—$120,000 USD

Please click here to apply.