Fulfillment Coordinator

Fulfillment                ·                  Boston (Onsite)               ·               Full time

Fulfillment Coordinator

The Fulfillment Coordinator will have administrative oversight and management of fulfillment activities including fabrication, validation, and shipping.

The ideal candidate will be an action-oriented ‘doer’ – but at the same time, he/she will see the value in ensuring thorough communication, (including double-checking on details that may be excluded, relaying status updates to appropriate parties at appropriate times, and asking clarifying questions when needed) advocating for consistency in processes to safeguard that no steps are missed, and working collaboratively as a reliable team player in a fast-moving environment. 

Responsibilities

• Coordinate intact order processing, handing off to manufacturing.
• Package and ship outgoing materials domestically and internationally.
• Coordinate/facilitate sales operations order fulfillment through cFab and internal manufacturing.
• Schedule delivery and fitting appointments with the Clinical Regional Managers.
• Act as liaison to appropriate parties involved in fulfillment activities, ensuring each activity is completed in an accurate, timely manner. 
• Ensure fabrication activities are reported to various parties by communicating with all those involved.
• Manage and complete the validation and kitting of devices for shipping and final delivery.
• Timely reporting on all related delivery activities in Myomo’s CRM system.
• Collaborate with management to review case load, successfully achieving performance goals, as assigned and in alignment with company goals.
• Attend and participate in company meetings, which may require occasional travel.
• Cross-train on procurement activities to cover for time-off and overflow.
• Contribute when needed, to various process improvement initiatives.

Requirements

• High School Diploma with at least 2-3 years’ experience.
• Knowledge and experience of medical equipment manufacturing, fabrication, and/or distribution.
• Experience in working within a matrixed organization.
• Exposure and experience working with CRM systems.
• Ability to communicate effectively verbally and in writing.
• Self-motivated with the ability to adapt to new situations, prioritize work and solve problems.
• Basic comprehension of computer programs, including Microsoft Excel, Word, and PowerPoint.
• Understanding of operations and purchasing.

About Myomo, Inc

Myomo, Inc. is a medical myoelectric company that offers expanded mobility for those suffering from neurological disorders and upper-limb paralysis. Myomo develops and markets the MyoPro® product line of lightweight, non-invasive, powered arm braces (orthoses) to restore function in the paralyzed or weakened arms and hands of individuals that have suffered a stroke, spinal cord or nerve injury such as brachial plexus injury, or other neuro-muscular disability such as amyotrophic lateral sclerosis (ALS) or multiple sclerosis (MS).  It is the only device that, sensing a patient’s own neurological signals through non-invasive sensors on the arm, can restore their ability to use their arms and hands so that they can return to work, live independently and reduce their cost of care.

At Myomo, we are driven by a mission to enable independence and confidence for stroke survivors as well as those living with ALS, MS, and other neurological disorders. Our teams continue to break through barriers, defining the limits of what is possible in both medical device robotics and our global system of care.

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Department: Fulfillment

Employment Type: Full Time

Location: Boston

Workplace type: Onsite

Compensation: $24.00 – $27.00 / hour

Please click here to apply.