About the job

Company Description

Neurolens is a company that offers a patented contoured prism technology that brings the eyes into alignment, relieving symptoms like headaches and eye strain for 93% of wearers. Their innovation, N3, is an engaging patient experience that measures small amounts of misalignment down to a fraction of a prism diopter. The diagnostic information from N3 is used to prescribe Neurolenses. The company is looking for a Clinical Outcomes Manager.

Role Description

The Clinical Outcomes Manager will prepare new customers (Optometrists and Staff) for launch and training of the Neurolens measurement device and Neurolenses and drive the launch training for each new customer. They will prepare and develop customers and their practices by leveraging team partners and Neurolens tools and systems. The Clinical Outcomes Manager will work with new customers to align on lens PPM goals with the practice and provide deep-level training to ensure launch success and sustainment. They will also provide insightful and strong communication with customers.

Essential Duties and Responsibilities

• Execute launch of Neurolens for new customers
• Provide “pre-training” Practice Evaluation with the doctor/owner and customize launch based on results of the evaluation
• Train Optometrists and staff on the Neurolens measurement device and Neurolenses at launch including all touch points with techs, optometrists, opticians and others in the practice
• Develop/modify and execute a plan to overcome any objections, risks or problems implementing the Neurolens system during launch
• Demonstrate proficiency in clinical knowledge as it pertains to symptoms and solutions to address clinical questions from existing or prospective accounts
• Complete actions to ensure pull-through and growth of Neurolenses in the region
• Continuously look to improve Neurolens process and efficiencies within the practice

Qualifications

• Bachelor’s degree or equivalent work experience required
• 5+ years of previous clinical training and presentation experience required
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including Owners, Optometrists, etc
• Proficient with CRM software (e.g. HubSpot) and MS Office (particularly MS Excel)
• Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
• Excellent listening, presentation, scheduling and problems solving capabilities
• Strong verbal and written communication skills
• Maintain a “Dig for Problems” approach, continuously looking to improve
• Sales experience a plus, but not required
• Optical experience a plus, but not required
• Travel as needed to support and execute goals. Could require up to 75% travel
• Ability to deal with a fast-paced and dynamic environment

Please note that this is a non-exhaustive list and is intended to give you an idea of the qualifications needed for the position.

If you believe you have the necessary experience and qualifications to excel in this role, we encourage you to apply!

Posted on Feb 23, 2024.