Customer Service Representative

Sales  (JFG)             ·            Bangkok, Thailand              ·           Full time

Customer Service Representative

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Location: Bangkok, Thailand

Time type: Full time

Job requisition id: JR-11599

Join us today and make a difference in people’s lives! 

Job Purpose   

Functional responsibility:

The purpose of the Customer Service Representative role is to provide outstanding customer service to all internal and external customers, undertake administration duties where required, represent the company in an ethical and professional manner and adhere to company policies and procedures at all times.

Major Accountabilities

• Attend to Customer Service emails for response to and collection of customer Purchase Orders
• Responding to all Replenishments of stock orders in a timely manner
• Responding to all customer enquiries (internal and external) in a timely manner
• Ensure all invoices are processed within 24-hour period where purchase order is provided
• Follow up via weekly communication with Territory Managers for purchase order numbers when they are not advised at the time of replenishment
• Credits to be completed and filing record report in a timely manner a
• Remote monitoring set up and assistance when required
• Assisting with inventory control where possible
• Organising/collating/processing reports for sales teams as required
• Filing – paperwork trail monthly
• Stocktake as required – cycle counts and consignment/boot stock
• Responding to Goods in transit report and update information in a timely manner
• Planning shipment and send shipment arrival report ASN and coordinate with Warehouse
• Coordinate with Broker agent to ensure smooth clearance service in a timely and accurate
• Responding to prepare and verify the relevant import document such as invoice, B/L, Packing List, Certificate of origin and other document for all incoming shipments.
• Coordinate with Warehouse for Daily Goods Receipt , Redressing , Transportation activities with other relevant Departments and persons, as necessary in achieving company objectivity
• Responding to stakeholder invoices verify and filing report.
• Responding for issue 3rd PO.
• Perform other related duties as assign

Experience/Professional requirement

• 2-5 years’ experience as a customer service representative preferably in a commercial/sales or manufacturing/production setting of medical devices
• Experience of team play for supporting Sales Best Practices and Sales Metrics; translating that data into a progressive, tactical and strategic plan of action, which targets improved account performance.
• Experience in multinational companies across the logistics, tenders, customer support function
• Experience within the pharma or medical device industry is a plus
• Proven accuracy with numbers (prices, serial numbers, …)

Customer oriented attitude:

• Engaged: high work commitment and motivation. Showing perseverance and attention to detail.
• Solution oriented: natural ability to respond to and control unexpected situations and take initiatives to implement the best solution.
• Processing information: ability to gather, decode and process information efficiently and within the given timeframe to recognize possible gaps in the information.
• Customer oriented attitude: natural tendency to put client first and to maintain constructive contacts.
• Structuring work: ability to add structure to a multitude of different tasks by making priority list and working systematically.
• Interacting: eagerness to fully understand the underlying messages by asking specific questions and putting oneself in other people’s shoes
• Reliability: natural tendency to act consistently, honestly and with integrity, respecting confidentiality, honouring commitments and avoiding partiality.
• Flexibility: ability to handle changes and diversity.

Our commitment to Diversity & Inclusion:

LivaNova values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination.

Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

Background Checks at LivaNova:

Upon successful completion of the hiring process an offer may be extended. Please note, LivaNova reserves the right to conduct background investigations and/or reference checks on all its potential employees, where permitted by local legislation. This offer therefore, is contingent upon a clearance of such a background investigation and/or reference check, and can be rescinded, where permitted by local legislation, based upon data received in the background check and/or refusal to cooperate with or any attempt to affect the results of this check.

Notice to third party agencies:

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Please click here to apply.