Complaint Specialist

Quality Assurance             ·             USA, Wisconsin, Middleton             ·            Full time

Position Description

Complaint Specialist

Requisition ID: 11973

Global Function: Quality Assurance

Location: USA, Wisconsin, Middleton

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Complaint Specialist

Middleton, WI – Must be within driving distance of our Middleton Office and able to go in on an as needed basis. 

The Complaint Specialist (entry level) is a crucial team member, who provides extraordinary customer service by coordinating investigation initiation, review, follow-up, and closure of complaint data.

What you’ll get to do in this role:

• Coordinate complaint processing activities including review, evaluation, data collection, risk, investigation, and file closure.
• Assist in CAPA actions, including planning, execution, & effectiveness checks where applicable.
• Support key QA/RA activities, as assigned, including product/incident risk assessments, training, internal auditing, and quality metrics.
• Support the analysis of field failures and product malfunctions.
• Encourage informed Risk-taking and acts as a catalyst for innovation at Natus; generates practical, sustainable, and creative options to solve problems and create business opportunities, while maximizing existing resources.
• Champion and lead change initiatives; identifies the best approach for implementing strategic processes in light of cultural and diversity
• Assist with quality processes and documentation improvements
• Be responsible for ensuring all operations conducted meet the requirements for quality products, processes and records as required by the quality management system. 
• Travel: up to 15% on an as needed basis. 

What we are looking for: Basic qualifications

• One year certificate from college or technical school; or three to six months related experience and/or training or equivalent education or experience.
• Proficient in Microsoft Windows and Excel
• Clear communication skills and team player
• Experience writing routine reports and correspondence
• Understanding of, or ability to grasp medical terminology and equipment is essential
• Must be motivated, self-starter professional with strong attention to detail and ability to multi-task. 

Our S2 Leveling can be considered for meeting preferred skills: 

• ASQ certification
• Demonstrated complaint handling experience in a heavily regulated environment, preferably medical device

Compensation and Benefits: Comprehensive benefit package that starts on your 1st day!!!

Including:

• Medical, Dental, Vision options
• 401k Match
• 7 paid holidays + 2 floating holidays
• Generous paid time off plan (4 weeks to start- hours accrued)
• Tuition reimbursement program eligibility after your first year
• And more!

Natus Medical Incorporated is recognized by healthcare providers globally as the source for solutions to screen, diagnose and treat disorders of the brain, neural pathways and sensory nervous system.  Our vision is to deliver innovative and trusted solutions to advance the standard of care and improve patient outcomes and quality of life. Natus products are used in hospitals, clinics and laboratories worldwide.

EEO Statement:  

Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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Please click here to apply.