Service Engineer (Mechanical)

Netherlands               ·               Full time

Service Engineer (Mechanical)

Netherlands

Job Description

Do you want to change people’s lives? We at DIH do this every single day: we create innovative solutions to improve human movement therapy for millions of patients around the world.

Since 2007, DIH has combined leading brands, innovations and people needed to create the market leader in the advanced rehabilitation technology industry. The DIH Group includes Hocoma, Motek Medical, and DIH China. Together, they drive medical technology in the field of movement rehabilitation and VR-based rehabilitation, research and therapy.

As part of the DIH global portfolio, Motek is the global leader in virtual reality robotics for human movement research and rehabilitation, setting standards in measuring and improving human movement performance. With over 20 years’ experience pioneering the advancement of rehabilitation technology, Motek innovations are used for cutting-edge research and movement treatment across the globe.

Our high-end rehabilitation systems are driven by an innovative software framework. This framework contains many modules, such as:

• Virtual / Augmented reality
• Biomechanical analysis
• Device integration / control systems
• Web / frontend technology
• Game engines.
• And much more (haptics, robotics, AI…)

Join us and become part of a global network of leading brands to redefine rehabilitation therapy standards of today and tomorrow!

Role

The Service Engineer is responsible for all the technical after-sales-service technical support activities for our research products.

Our products’ installation, servicing and support require a team effort and knowledge from different technical domains. Your goal is to help those activities successfully, finish them on time and aim for the highest level of customer satisfaction. With your thorough knowledge, you provide and coordinate 1st (Customers) 2nd (Sales Partners) or 3rd level support (within our organization).

Responsibilities

• Responsible for technical services in the assigned territory/region
• To assemble and install Motek (DIH) manufactured system based on engineering designs and specifications.
• Conduct testing procedures to ensure the functionality and performance of Motek devices. You are also involved in routine maintenance and troubleshooting activities.
• Ensure that assembled systems meet quality standards and specifications.
• Coordinate and collaborate with the Customer Success Manager to ensure optimal product performance and maximum customer satisfaction.
• Feedback on potential product improvements to the Product Manager
• Document, maintain and organize service history associated with all installed systems.

This position will require travel up to 70% (field), and 30% (Office).

Requirements

• 1 -3 years of experience working with complex devices in industries such as biomedical, manufacturing, aerospace, and energy.
• Must demonstrate a decent knowledge of computer systems and electronic components.
• Troubleshooting skills to identify and resolve issues in mechanical systems.
• Precision in following engineering specifications and ensuring accuracy in the assembly and testing processes.
• Solutions and results orientated with the ability to work independently and as part of a Team.
• Excellent English language skills (spoken and written), and additional foreign language skills are a plus.
• Driver’s license
• EU citizen or work permit holder only

Leading. Innovative. Reliable. Human. Integrity. Passionate.

That is what we stand for. What do you stand for?

Please include your compelling motivation letter that points out why you match with us, and your resume.

If you have any questions, please reach out to: Ms. Ying Zhang (Global Talent Acquisition), ying.zhang@dih.com.

About Us

At DIH people driven by dedication make the difference.

We offer an exciting and collaborative working environment with a lean hierarchy, open communication and high employee participation.

Our business is growing, and we are always on the search for talented people looking to change people’s lives for the better.

Job Info

• Job Identification: 320
• Posting Date: 12/22/2023, 08:37 PM
• Job Schedule: Full time
• Location: Vleugelboot 14, Houten, 3991 CL, NL

Please click here to apply.