Neural Analytics, Inc. is an LA-based medical device company that is addressing a global unmet need for immediate and non-invasive diagnosis of brain disorders, including stroke, dementia and trauma. The company was formed in 2013 and has been cultivating its cutting-edge technology for the past 4 years. Neural Analytics is an agile and energetic workplace, staffed by a growing, high-performing team.

We are currently searching for a Field Engineer.

Key responsibilities:

• • Conduct product demonstrations, installations, updates, and issue resolution in assigned territory
  • Perform onsite evaluations and verifications to ensure a successful installation
  • Facilitate equipment delivery, receipt, unpacking and setup
  • Work directly with customers to troubleshoot and evaluate all product issues and/or inquiries in assigned territory
  • Work onsite with customers and remotely in collaboration with Sales, Customer Care, & Operations to provide technical assistance
  • Build strong customer relationships and foster a reputation for excellence in customer service
  • Become technically competent in the mechanical, electrical, & software aspects of the entire Neural Analytics’ product offerings
  • Repair, update, and perform maintenance on Neural Analytics’ products
  • Ensure that customer issues & resolutions are captured, tracked, & reported according to Neural Analytics’ procedures
  • Effectively communicate with customers regarding the status of service requests, order inquiries, & other related customer matters
  • Be proactive to ensure timely issue resolution and proper follow-up, leading to customer satisfaction
  • Handle customer complaints in accordance with regulatory requirements and the requirements of the Neural Analytics Quality Management System (QMS)
  • Provide ongoing product training to internal & external customers as needed
  • Manage and maintain an inventory of loaner and replacement equipment and spare parts to facilitate rapid customer turn-around time

Desired skills and qualifications:

• • Minimum of 2 years experience in a medical device company – field service experience preferred
  • Ability to travel
  • Ability to lift 75 lbs and move up to 150 lbs
  • Demonstrate success providing excellent customer care & technical support
  • Capable of applying engineering skills to analyze and address complex technical issues
  • Capable of troubleshooting and repairing electro-mechanical systems
  • Experience working directly with healthcare organizations & providers
  • Demonstrated success initiating & managing continuous improvement projects
  • Strong organizational and follow up skills, as well as attention to detail
  • Ability to leverage and/or engage others to accomplish projects
  • Strong verbal and written communication skills with the ability to communicate at multiple levels in the organization.
  • Ability to work within a team and as an individual contributor in a rapidly changing, challenging environment where requirements and responsibilities are constantly evolving.
  • Bachelors degree in electrical engineering, mechanical engineering, biomedical engineering or related technical field preferred

Please click here to apply.