Customer Success Engineer

Full-time · Barcelona, Spain

Job Description

QMENTA was founded to empower the breakthroughs that will ultimately make brain diseases a thing of the past. We deliver on our vision by serving as the indispensable hub for data, tools, and expertise that accelerates the understanding, diagnosis and treatment of CNS disease. How? We bring to market a powerful package of sophisticated technologies integrated into a single software solution that easily fuses big brain data with AI analytics.

As a Customer Support Engineer, you will be responsible to assess the nature of product or service issues and resolve support problems for customers and partners through support tickets, live chat, and occasional voice calls. Successful employees are willing to collaborate with other team members, able to meet deadlines, and excited to test new ideas, tools, and tactics. We are looking for motivators, go-getters, and ways to improve our processes, our products, and ourselves.

As one of our Product Team, you are our front line; when our customers think of how great QMENTA is, they think of you.

Responsibilities

• Troubleshoot issues pertaining to the underlying QMENTA Cloud applications and systems.
• Diagnose, debug, and document issues in both applications and systems.
• Become a product expert and work toward improving our customer-facing documentation.
• Respond to customer inquiries through our ticketing solution, ZenDesk.
• Participate in training teammates.
• You will coordinate with internal scientists to describe in-depth information on the neuroimaging analysis.
• Keeping records of customer interactions, comments, and complaints.
• Communicating and coordinating with the compliance department all reportable complaints.

Desired Skills and Experience

• Experience in the healthcare and/or tech sectors will be a plus.
• Experience working with ticketing tools, such as ZenDesk, JIRA, etc.
• Experience in a customer support role via different channels.
• Exceptional communication skills to provide clear and empathetic customer support.
• Excellent verbal and written communications skills in English.
• Independent reasoning and critical thinking skills.

About QMENTA

QMENTA is a multi-disciplinary science and engineering start-up. The company’s mission is to develop technologies to better understand the healthy and diseased brain. We are a fast-growing startup. In the last 6 years, we have expanded our business globally and served hospitals, research centers and pharmaceutical companies in the US, Europe and Asia-Pacific.

At QMENTA, we strive on solving hard problems with creative solutions, and have fun during the process. In everything we do, we’re guided by our ABCDE’s core values:

Amplifier

• Positiveness: We face challenges with a positive attitude.
• Encourage: We work hard and share your enthusiasm.
• Amplify: We amplify our capabilities and multiply results.

Balancer

• Brains before brawn: We are resourceful and innovative.
• Proactive: We generate constructive change both personal and professional.
• Pride: We take pride in our work and recognize it.

Challenger

• Ambition: We tackle important and meaningful problems.
• Impact: We are making a difference in the world.
• Excellence: We set the bar high.

Doer

• Fast delivery: We are nimble and efficient.
• Quality: We understand our clients and deliver the highest quality product.
• Accountability: We are pragmatic and meet our commitments.

Expert

• Privacy and Security: We design our systems to protect data following global industry standards.
• Expertise: We have the knowledge and skills to solve your problems.
• Trust: We are honest, ethical and our word is our bond.

Only CVs in English will be taken into consideration.

We are an exciting and rapidly growing business where everyone works hard towards a common goal of exceeding customer expectations. We are looking for the right candidate to join us on our journey.

Apply from the button below to send us your CV or email us your CV at qmenta-qmnt0010@applications.recruiterbox.com

We look forward to your application.

Please click here to apply.