MANAGER, MOBILE APPS INFRASTRUCTURE AND DIGITAL STRATEGY

Research & Development · Plano, TX · Fulltime

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Our Neuromodulation business is an area of expertise for Abbott. This business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. Our Solutions include Proclaim (TM) XR SCS System, the #1 Spinal cord stimulator on the market, Proclaim (TM) DRG Neurostimulator, the only FDA approved DRG therapy and a market leader in radiofrequency ablation therapy, Abbott RFA. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum. Our deep brain stimulation technology for progressive diseases help people manage their Parkinson’s disease and essential tremor symptoms, steering away from side effects.

Our location in Plano, TX currently has an opportunity for a Manager, Mobile Apps Infrastructure. The Mobile Apps Infrastructure and Digital Strategy Manager acts as key point of contact for all matters about the Product Mobile apps deployment infrastructure support and defines the vision and roadmap for Abbott’s Neuro Business Unit’s Product App Mobility infrastructure systems and services. In addition, this position also has responsibility managing a team of Tier 3 support for all services related to Product App Mobility.

WHAT YOU’LL DO

• Define digital strategy and implementation for new product development platforms.
• Development of roadmaps for MDM (Mobile Device Management) and MAM (Mobile Application Management) solutions to facilitate the achievement of the business strategies
• Identify standardization of processes and support solutions
• Work with cross functional business functions like R&D, Supply Chain, Regulatory, Quality, Legal, Technical services and IT functions to develop the different project business cases. Ensure proper and regular communication of the status of operations projects, solutions adoption and services
• Maintains high standards of accuracy, quality and reliability for all supported services. Responsibility for charting regional app rollout strategy and working with PMO, Remote Care and Regulatory business functions. Monitoring app deployment status and trending on tech services issues.
• Defining and managing mobile app product deployment infrastructure strategies. Understand latest market/technology trends and evaluate technology adoption
• Establish and maintain strong, strategic partnerships with vendors and service suppliers management support
• Management of Application rollout and partnering with various Cross functional groups
• Maintenance planning of MDM infrastructure managing user devices and mobile applications
• Creates and maintains plans and also drives execution of Mobile application deployments
• Provides support for User and device management and develop trainings for end users
• Provides metrics and trend reporting on all Mobile product apps deployment and maintenance operations
• Management of App store with Mobile App store vendors
• Responsibility for adherence to standards of company mobile devices strategy and related infrastructure
• Ensures service delivery and customer satisfaction for all supported services
• Mobility security expertise to help R&D and App development teams on mobile app deployment security strategies and define and help build these strategies into various programs. Coordinate with infrastructure operations to automate repetitive tasks

EDUCATION AND EXPERIENCE YOU’LL BRING

REQUIRED

• Bachelor’s degree in computer science, business administration or another discipline relevant for the healthcare IT industry or equivalent experience
• Minimum 10 years of Product Development, IT or Mobility experience in large or midsized Health Care, Medical Devices or Consumer Goods organization managing mobility support
• Proven skills and/or experience in the following technologies: Mobile App Customer support. Apple iTunesConnect, AirWatch, Mobility BYOD
• Extensive experience with Mobile application rollouts within MDM infrastructure. Extensive knowledge of MDM and MAM and Mobility deployment infrastructure management
• Extensive experience with MDM technologies (AirWatch) and Mobile Application deployment management and also experience managing Apple and Android App store deployments. Experience managing Mobile device technical support desk and mobility technologies for iOS and Android
• Ability to architect, design and analyze diverse enterprise solutions based on evolving requirements
• Extensive experience working through formal change control. Experience with environment separation and promotion workflows
• Experience in setting Mobility IT strategies and business alignment. Business unit relevant business process knowledge, as related to Mobility IT and App deployment infrastructure
• Good communication, logical thinking, decision making and problem solving abilities, and good leadership and management skills
• Strong teamwork and interpersonal skills and ability to communicate with all management levels. Strong ability to collaborate, influence and build consensus
• Strong project management skills. Strong experience with vendor management. Strong focus on Customer Satisfaction

PREFERRED

• Security and authorizations experience preferred – Apple or AirWatch MDM Certifications, GIAC GMOB Security certifications.
• Ability to meet deadlines and work in a fast paced environment
• Experience in managing mobile apps in regulated environment is an added advantage

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

Please click here to apply.