Alpha Omega continually strives to recruit qualified and exceptional individuals to join our team in one of our three global offices. We are always looking for candidates with drive and determination, who are searching to work in a dynamic and expanding organization. We offer competitive compensation, and a challenging working environment designed to help you grow!

Customer Support Engineer Position Opening – Alpha Omega

Nazareth, Israel ·  Fulltime

Alpha Omega “AO” www.alphaomega-eng.com is a medical device company and a leading manufacturer of Microelectrode Recording equipment for Neurosurgery and Neuroscience research. AO product lines include several FDA approved medical devices for use in functional neurosurgery as well as a complete line of research equipment for neuroscience labs.

Alpha Omega is seeking to hire a customer support engineer to assist in sales and support of Neurosurgery and Neuroscience products acting from AO Headquarters in Tzipporit:

Job Description:

• Support regional service engineers in different continents through Alpha Omega corporate in Nazareth.
• Problems deep technical investigation and escalation for higher levels to achieve customer satisfaction
• Achieve customer satisfaction through interface between Manufacturing & R&D for issues resolution
• Ongoing follow-up and control over daily complaints until closure
• Implement complaints handling process to meet QA and regulatory requirements
• Measure and maintain customer support level
• Assist Regional Management in managing support activities price lists, including: field visits, RMAs, spare parts, PMs, service contract and upgrade.
• Fluent English & Hebrew: reading speaking & writing
• Must be willing to travel 50% of the time
• Ability to attend surgeries

Qualifications:

• Bachelor’s degree or higher in Bio-Medical or Electricity and Electronics Engineer
• Excellent written and verbal communication skills
• Team oriented, collaborative, good inter personal skills

Suitable candidates shall submit their CV to: n.nimri@alphaomega-eng.com

Please click here to apply.