About the job

Responsibilities:

• Provide general user support and respond to internal IT requests in a timely manner with excellent customer service; Act as escalation point for technical issues as needed
• Maintain & support the Windows environment (packaging new applications, rolling out application updates, & configuration changes)
• Resolve hardware & software incidents; Procure hardware and manage inventory
• Provide support for business applications including Google G Suite for business, Microsoft Office 365, Teams, and any other platform.
• Assist in the administration, onboarding and offboarding of users of E-mail, Teams, Active Directory, Zoom, Adobe, and other corporate IT and Security SaaS applications
• Keep team and manager informed of trends, significant problems, or unexpected delays and make proactive recommendations for improvements.
• Create and update procedures and technical documentation in our knowledge base and IT support pages
• Monitor security and enforce of HIPAA in systems for all users.
• Review all operation systems and make sure that they are configure based on company cyber security policy.
• Complete Gap analysis of business contingency define with CISO and complete implementation.
• Define maintenance activities to be performed by help desk outsource company and in-house.
• Configuration of new systems to comply with company cyber security policy for access.
• Work closely with R & D and Operations team to support business needs.
• Research and recommend new systems and software based on business needs.

Requirements:

• Bachelor’s Degree in Network Administration/Computer Information Systems or related technical discipline, or equivalent experience
• 2-3 + years’ relevant experience in a fast-paced environment
• Microsoft Office 365 administration experience
• Experience troubleshooting in a Windows environment
• Experience with Active Directory and VoIP (Comcast Business) support
• General understanding of HIPAA

Bonus Points:

• Healthcare or other security/compliance regulated industry experience
• Knowledge or experience with AWS, Azure, Cyber Security
• Experience with Fortinet support is a big plus
• Industry certifications (Security+, Comp Tia A+, Network+)
• Understanding of Networking (DHCP, DNS, etc.)
• Experience with VR

Please click here to apply.