Software Quality Assurance Technician

Goleta, CA   ·    Full time

About the Job:

Summary:

The Software Quality Assurance Technician is responsible for performing end user testing on BIOPAC software before release. This position will be based out of the headquarters in Goleta, CA, though remote work can be arranged.

The technician must be able to follow written instructions, contribute meaningfully in the development of end user documentation, and clearly communicate any bugs or abnormalities found while testing. They must be computer literate, and able to effectively use both Mac and PC. The tests they must perform will often involve setting up hardware as well as software. The tests will also require a basic knowledge of physiology, in order to perform quality checks on the data being processed.

They will work closely with both the Engineering department and Technical Support department to fully test the software in ways that will mimic typical customer use, with the goal of developing a clean and presentable user experience. This will include general prerelease testing, as well as testing specific hardware combinations when prompted by the Technical Support department. They will be required to be able to stick to a clear timeline for completing this testing and inform their team and supervisor if they have encountered a delay.

Technical Support will request assistance from the technician in their day to day work of answering customer questions. This will consist of inquiring about hardware combinations, known bugs, and software compatibility. The technician must keep notes and document what they have tested in order to assist with these inquiries.

They will work closely with the technical writer in order to create clear documentation for customers to follow, helping to improve both accuracy and readability. They will also occasionally need to check and update existing documentation.

The Software Quality Assurance department will also be responsible for Section 508 compliance, which requires BIOPAC software be accessible to individuals with disabilities. This involves coordinating with every department in BIOPAC in order to complete the required paperwork, on a yearly basis.

The hours are 8-5 Monday through Friday, although there is some flexibility with this.

Product Knowledge is important and SQA is reviewed on their knowledge of the products and their willingness to learn new products and applications.

Essential Duties and Functions:

• Create detailed, comprehensive and well structured test plans
• Estimate, prioritize, plan and coordinate testing activities.
• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Test the full user experience, to spot software bugs and ease of use concerns
• Help Technical Support with day to day questions.
• Work with the technical writer to ensure clean and clear documentation.
• Replicate, register, and report bugs and errors.
• Give input on any new features.
• Provide feedback to Engineering
• Ensure Section 508 compliance
• Track quality assurance metrics
• Research and analyze product features being tested

Qualifications:

• Knowledge of BIOPAC products and operating software on Mac and Windows operating systems.
• Be able to support the entire range of BIOPAC products, including all new product releases.
• Undergraduate degree or higher, preferably physiology, biology, psychophysiology, engineering, chemistry, physics, or mathematics. Computer-literacy and capable of providing first line technical support.
• A valid California driver’s license, a driving record deemed appropriate by the Company and insurance carrier and required liability insurance.
• Knowledge and ability to use computers, telephones, copiers, fax machines, E-mail, databases, and spreadsheets.

Please click here to apply.