Field Services Engineer

Engineering   ·   California, USA    ·   Full time

About the job

Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

You have just taken the first step in what could be the last move to achieving the next level of success in your career that you are looking for! That means we are one step closer to finding our ideal next hire, and that is exciting for us too!

Our Purpose:

Neuronetics is a medical technology company designing and marketing products that improve the quality of life for patients who suffer from psychiatric disorders. NeuroStar Advanced Therapy is the leading transcranial magnetic stimulation device and was the first of its kind designed for clinical use for the treatment of patients with Major Depressive Disorder.

Each day, we are committed to our mission, vision and values. We have passion for purpose, work with integrity, fearlessness, respect, and are a unified team to achieve our goals. If you are driven, take initiative, want to enjoy what you do, and positivity is your middle name – read on and discover what could be the chance to join our team!

Our Perks:

• Low-cost health benefits that start on your very first day, not to mention we contribute to the deductible
• Robust annual bonus program
• 401(k) with company contribution whether employees contribute or not
• Generous time off – what can we say, we value fun hobbies we want to enjoy!
• Flexible schedules and work from home capabilities
• Training – that’s right, we don’t expect our employees to know everything. We encourage continuous professional development and have LinkedIn Learning for employees
• Diversity – our employees are located all over and bring various backgrounds and skill sets which contribute to our team’s success
• Inclusion – you don’t have to be physically together to have a great time – all are welcome to attend our events virtually including opportunities to participate in philanthropic activities
• Transparency that starts with leadership – quarterly town halls that we all look forward to
• Awards and kudos for a job well done – what can we say, we value our employees!

At Neuronetics, coworkers are kind, helpful and work well together. If you are looking for a great feeling at the end of each day knowing you are making a direct impact on the health of communities everywhere, and you fit the requirements below – apply today for consideration!

Our Opportunity:

The Service Coordinator is responsible for administrative duties that ensure all technical customer service requirements are satisfied. This position is critical to customer support and reports to the Director, Field Service.

Your Contributions:

The responsibilities of a Field Service Engineer cover the full range of activities required to maintain Neuronetics’ NeuroStar™ systems. These systems are computer-based, precision, electromechanical medical devices that require specialized technical knowledge for routine maintenance and troubleshooting. Overall responsibilities include but not limited to the following:

• Trouble Shooting Provide in-depth system, software, mechanical and electrical troubleshooting. Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Service Calls Provide phone and on-site technical support for customers to minimize down time.
• Preventive Maintenance Responsible for developing Preventive Maintenance Schedule and performing all inspections within 30 days of the scheduled completion date.
• Documentation Maintains all support documentation to include NetSuite reports, User Manual sections at customer sites, Service Manuals, Service bulletins, parts list, and service portal.
• Logistics Forecast and maintain field stock. Return defective parts within one week of removal from instrument.
• Expenses Maintains all expenses in accordance with company policy. Seeks opportunities to reduce Field Service costs by combining trips and resolving customer issues remotely.
• Instrument Development Supports instrument development to include serviceability & reliability. Communicates customer recommendations to marketing and product development
• Product Quality Quickly identify product problems in the field and communicate this information to headquarters Engineering & QA staff. Participate in root cause analysis and statistical analysis of field quality problems

Success will be measured by meeting customer satisfaction goals, product field quality and uptime goals.

Knowledge, Skill, and Abilities:

• Excellent organizational, communication and troubleshooting skills
• Highest integrity, committed to ethics
• Effective team player
• Driven and highly results-oriented
• Excellent oral and written communication skills
• Decisive and organized with ability to prioritize

Education and Experience:

• AS in Technology or equivalent
• 3-5 years senior product support experience
• 5-7 years experience with complex, software-based electromechanical medical device products
• Experience managing Field Service Territory

Preferred Skills:

• Familiarity with returned goods and refurbishment best practices
• Experience in a start-up environment
• Familiarity with QSR and ISO 13485 is highly desirable

Physical Requirements:

• Walking/Bending/Stooping 20%
• Lifting Requirements 70lbs
• Travel by air, rail, auto (90% of time)

Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Please click here to apply.