Operations Coordinator

Hospital & Health Care   ·   Brookline, MA    ·   Full time

Under supervision of the Director of Clinical Operations, the customer support specialist will be responsible for all supporting the day-to-day functionality of our outpatient virtual clinic. This person is expected to provide excellent customer service to both internal and external customers.

The work is in a fast-paced, high growth start up company.

Responsibilities includes but not limited to:

• Verification of patient information:
• Making sure enrollments forms are complete
• Collect patients’ insurance information and document in EHR
• Educate the patient about the patient journey and next steps, including guidance on the company’s product and it’s components.
• Respond to inbound inquiries via phone and email.
• Maintain communication with the clinicians
• Follow up with patients who did not show up to their appointments
• Making sure all patients are scheduled for follow ups appointments.
• Fax Plan of Care to the referring physician and follow up on receiving it back.
• Confirm appointments 24 hours prior via phone call.
• Answer all telephone calls and patient inquiries for the clinic in customer service oriented, professional manner and direct as appropriate, taking detailed and accurate messages when necessary.
• Maintain clinician schedule- Schedule all available appointment slots accurately and in accordance with established clinic-specific guidelines

Skills/abilities/competencies required:

• Bachelor’s degree preferred.
• Excellent customer service and communication skills
• Highly organized and attentive to details.
• Can work well individually but in a team as well
• Adjust easily to changes
• 1+ years of experience in customer facing role, healthcare experience a plus.
• Knowledge of health insurance terms and regulations a plus
• Comfortable with technology and new applications

Seniority Level: Mid-Senior level
Industry: Computer Software Health, Wellness & Fitness Hospital & Health Care
Employment Type: Full-time
Job Functions: Management Manufacturing

Please click here to apply.