Patient Access / Scheduling Team Lead

Appleton, WI, USA               ·            Full time

Patient Access / Scheduling Team Lead

• 445 West Calumet Street, Appleton, WI, USA
• 00-24.00 per hour Pay is commensurate with experience
• Hourly
• Full Time
• Health Insurance, Health Savings Accounts with a generous employer contribution, Dental Insurance, Vision Insurance, Company paid Long Term Disability and Life Insurance, Generous PTO and Sick Banks, 401(k) with guaranteed employer contribution, Profit Sharing, and a Cash Balance Pension Plan

Neuroscience Group has a Full Time 40 hour per week position available for a team-oriented Patient Access Team Lead. This position will typically work Monday Friday (days may vary) 8 hours per day. In collaboration with practice administration, operations, area manager, and other team leads, efficiently and effectively lead, manage, and be accountable for our Scheduling Coordinator(s), New Patient Intake Coordinator(s), and Physical Therapy Intake / Prior Authorization teams. In this role, the Team Lead will coach and develop the assigned team to greater success through process improvement and skills development, and will promote, support, and work toward delivery of superior patient service. This is a working Lead role. Position includes working approximately 50% of time physically doing the work of the team.

For thirty years, Neuroscience Group has provided excellent neurologic care for the Fox Valley and Northeast Wisconsin. Ours is the only medical facility in the area that combines neurosurgery, neurology, orthopedic spine surgery, interventional and non-interventional pain management, and physical therapy. Our practice has grown to over 40 providers and serves patients in nine outlying clinics scattered throughout the region. Our mission is to improve lives by providing the very best in brain, spine and pain care and we do that by living our company core values: compassionate care, teamwork, fiscal responsibility, continuous learning, leadership and community involvement.

Responsibilities:

• Work collaboratively with Manager of Patient Access, Patient Access Team Lead(s), and other members of NSG leadership toward continuous improvement.
• Measure and monitor scheduling accuracy and efficient provider schedule usage, and identify opportunities to improve and strengthen scheduling practices.
• Measure and monitor overall team, and individual team member, performance effectively to support practice targets.
• Foster a strong team culture to support and facilitate individual, team and practice success. Strive for and maintain a high level of employee satisfaction and morale.
• Coach and develop individuals and team to highest level of personal and team performance in line with practice targets.
• Coach and develop team toward superior customer relations to support the image and good will of the practice with all customer groups.
• Identify and execute on training and development opportunities for team and self that will result in long-term, high-level performance.
• Formulate and implement operational processes, in collaboration with appropriate other departments, to meet and/or improve practice standards.
• Analyze and make recommendations regarding appropriate staffing for teams to achieve performance targets.
• Take a lead role in the interview, performance assessment and grievance/discipline processes with the Manager of Patient Access and/or the Director of Human Resources and have input into the hiring/dismissal process.
• Design and deliver new team member orientation and training.

Knowledge Required:

• An Associate Degree or higher in business or related field. Experience in lieu of degree will be considered.
• A minimum of two years’ experience in management required.
• Prior experience in healthcare preferred.

Position Qualifications:

• The Team Lead will demonstrate formal training and/or experience with all positions within their functional team.
• Proficient in Epic
• Successful Team Leads will be able to demonstrate the following characteristics:
  • Supports and promotes the mission, values, and strategic vision of the organization.
  • Supports and promotes the Ideal Patient Experience and Brand Building Basics.
  • Has a high degree of personal integrity.
  • History of excellent performance, especially with regards to customer service.
  • Understands and maintains confidentiality standards in compliance with State and Federal regulations, and HIPAA.
  • Ability to create and work effectively with teams, but also demonstrates an ability to independently make decisions, take action, and follow through.
  • Ability to assume authority and responsibility, yet understands his/her role within a larger team and corporate system.
  • Able to work independently and organize tasks and duties as assigned.
  • Ability to maintain a calm and caring attitude while dealing with patients, families, and team members.
  • Ability to adapt to changing priorities throughout the day.
  • Ability to adapt to changing position requirements.
  • Handle multiple projects with frequent interruptions in a fast-paced environment.
  • Possesses exceptional organizational and interpersonal skills
  • Maintains complete confidentiality about selective work assignments and information gathered during the course of employment.
  • Ability to deal with difficult situations and people, and transition difficult situations to positive results.
  • Exceptional listener and communicator (verbal and written). Recognizes and resolves communication breakdowns in the workplace. Applies communication skills to problem solving and employee relations.
  • Creative thinker; able to generate and exchange innovative ideas.
  • Establishes and builds trusting relationships. Able to motivate self and others to desired results.
  • Regular attendance and positive contribution at team and organizational meetings.

Benefits:

At Neuroscience Group we offer a very competitive salary. In addition to great pay, we also offer the following benefits:

• No nights! No weekends! No holidays!
• Health Insurance
• Health Savings Accounts with a generous employer contribution
• Dental Insurance
• Vision Insurance
• Company paid Long Term Disability and Life Insurance
• Voluntary Life and Short-Term Disability Insurance
• Voluntary Accident and Critical Illness Insurance
• Generous PTO and Short Term Disability Banks
• 401(k) with guaranteed employer contribution, Profit Sharing, and a Cash Balance Pension Plan
• Employee Assistance Program
• Timber Rattler tickets
• Holiday party, summer picnic, and annual recognition for years of service
• Annual Employee Appreciation Day

Please click here to apply.