About Us

Synaptive Medical is a Canadian medical device company, based in downtown Toronto, focused on supporting healthcare professionals and systems in patient diagnosis and treatment. Synaptive’s suite of products include MRI, surgical planning, navigation, and robotic visualization – all of which can be seamlessly combined or used independently in the operating room. The company has a number of opportunities for innovative people to join the team and share in the development of technologies to solve surgical and imaging challenges in patient care. 

The Opportunity          

We have an amazing opportunity for a new Level 1 Technical Support Analyst. You will be the first contact and responsible for resolving end-users IT issues, including workstation, network, printer issues etc. Perform questions/problems diagnoses, guide users through issue resolution, communicating technical solutions in a user-friendly term and provide end-user training if necessary. You will also be responsible for ensuring new hire’s proper accounts and access are active as well as assign corporate equipment. 

What You’ll Do          

• Provide technical expertise/support to all Synaptive employees through our ticketing system
• Onboarding new hires with equipment and proper account access
• Assist and support implementations of modern technologies to improve Synaptive employees’ workflow
• Administer Office account setups, distribution lists, shared resources
• Install, update, and troubleshoot applications that are used across the organization.
• Train, educate, and support end-users with applications currently being used.
• Record, track, and document service desk request problem-solving process, and actions taken through to final resolution.

What You’ll Need

• Post-secondary diploma, degree or certification
• Experience with Windows 10 OS, MacOS and iOS devices Strong customer service skill set
• Experience providing technical support for Microsoft Office 365, Windows, and Active Directory
• A valid Canadian or USA passport is required

About You

• Exceptional customer service and interpersonal skills
• Ability to work in a team
• Willingness to learn

Special/Physical Requirements

• Must be able to go on-site as needed

Diversity & Inclusivity

Synaptive is based out of one of the most diverse countries in the world. This includes differences related to race, ethnicity, national origin, gender, gender expression and presentation, sexual orientation, religion, age, ability and socioeconomic status. To us, diversity is one our strongest assets to our organization. We commit ourselves to promoting the recognition and appreciation of our diverse and rich culture. We believe that it is critical to our success to promote freedom of thought and opinion in a respectful environment. The decisions we make are rooted by respectfully considering each other’s thoughts and opinions and by working towards a greater common goal, saving lives. 

Accommodation

Synaptive Medical is an equal opportunity employer and welcomes applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. We welcome and encourage applications from people with disabilities. If as a qualified job applicant, you request accommodation, Synaptive will consult with you to provide reasonable accommodations according to your specific needs. If you wish to make a request, you will be provided an opportunity if your application is selected to proceed in our hiring process.

How to Apply:

Unless otherwise stated, applications will only be considered from candidates eligible to work in Canada, or the country in which they’re applying to, without sponsorship. 

If you are interested in this position and can demonstrate that you meet or exceed the requirements defined in the job description, please include #GOBRAIN in the top right corner of your resume and then complete your online application by clicking “Apply Now” and following the prompts.

The successful candidate to this role will be asked to complete background checks, which may include criminal, credit, employment and/or educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable background check.

We would like to thank everyone who submits an application. Due to the volume that we receive, only those candidates selected for interviews will be contacted.

Please click here to apply: